The Client Services, Administrative Coordinator provides research, reporting, analysis, contract administration and customer/client support. This position is responsible for management of the VIP program and other functions that require working directly with clients.
Client Services Duties:
Serving as liaison between Client Services and other departments
Providing general account and administrative support to Account Director & Account Manager
Manage Suites for clients including communication with guest/groups and hotels/client and tracking commitments.
Organize and track client amenities program for client/guests and coordinate with hotels.
Assist other Client Services Administrative Coordinators when time permits
Reconciliation of final invoices.
Daily review and analysis of inventory reports.
Send Pre-event letter to hotels as directed
Collect pickup reports for Events from hotels
Gather credit card authorizations as required for hotels
Create report templates for events including weekly reports and customized reports for clients.
Assisting Account Director/Account Manager with compiling data for post-event reports
Prepare events for opening, website set up, report templates, contact sheets
Providing research support for responses to inquiries from clients and hotels
Communicating with hotels to assist Account Director and Account Manager on special requests
Gathering and reviewing account related reports and assisting in the preparation for clients
- 1-2 years of administrative/customer service experience.
- College degree required.
- Proven administrative skills in an office/corporate environment
- Excellent written and verbal communication skills
Ability to work independently and with a team
Multi-tasking skills and great attention to detail critical
Proven customer service and strong interpersonal skills a must
A strong work ethic and track record of follow-up
Extensive working knowledge of Microsoft Office including Word, Excel, Outlook and PowerPoint
Must be comfortable working with basic Excel formulas and spreadsheets as well as numbers