Level 1 Service Desk Support job Beavercreek Ohio
Level 1 Service Desk Support job Beavercreek Ohio
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Level 1 Service Desk Support Job



Employer Name: SpiderID: 9105660
Location: Beavercreek, Ohio Date Posted: 11/8/2019
Wage: $15.00 - $17.00 per hour Category: Information Technology
Job Code: JN -112019-113676

Job Description:

Level 1 Service Desk
Location: Beavercreek OH
Duration: 2 month (Covering Maternity Leave)

Qualified candidates will have experience with hardware and software support, troubleshooting, Active Directory experience as well as excellent customer service skills.


Position Overview



  • Provides support to end users on a variety of issues.

  • Identifies, researches, and resolves technical problems.

  • Responds to telephone calls, web tickets, email and personnel requests for technical support.

  • Documents, tracks and monitors the problem to ensure a timely resolution.

  • Utilizing ticket system and has knowledge of commonly-used concepts, practices, and procedures within a particular field.

  • Relies on instructions and pre-established guidelines to perform the functions of the job.

  • Follows best practices for processes and procedures (ITIL process environment).

  • Provides support on hardware and operating system software and escalates to systems engineers when additional support is needed.

  • Assists users with password resets, smartcards, application access, networking and remote access.

  • Updates all tickets assigned on a daily basis with thorough follow-up.



Education:



  • Qualified candidates will have an associate's degree or the equivalent combination of education, technical certifications or training, or work experience.





Job Criteria:
Start Date: 11/18/2019
Position Type: Contractor
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:


Contact Information:
Contact Name: Catapult Solutions Group Company Type:
Company: Catapult Solutions Group
City:
State:
Zip:

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