Helpdesk job New Braunfels Texas
Helpdesk job New Braunfels Texas
My Spider Scam Awareness Contacting Us F. A. Q.
 
Job Seekers
Search Jobs
Browse Jobs
Post a Resume
Job Alerts
 
Employers
Search Resumes
Browse Resumes
Post a Job

Helpdesk Job



Employer Name: SpiderID: 9086198
Location: New Braunfels, Texas Date Posted: 11/1/2019
Wage: $17 - $21 per hour Category: Information Technology
Job Code: BBBH12167

Job Description:

Help Desk Technician - Contract to Hire


RESPONSIBILITIES:



  • Serve as the first point of contact for internal employees seeking technical assistance over the phone or email

  • Perform remote troubleshooting through diagnostic techniques and pertinent questions

  • Determine the best solution based on the issue and details provided by customers

  • Walk employees through the problem-solving process

  • Direct unresolved issues to the next level of support personnel

  • Provide accurate information on IT products or services

  • Record events and problems and their resolution in logs in tracking software

  • Follow-up and update employee status and information



REQUIREMENTS:



  • CompTIA A+, Security+ and Network+

  • Proven experience as a help desk technician or other technical customer support role

  • Tech savvy with working knowledge of MS Office products, POS systems and remote control

  • Good understanding of computer systems, mobile devices and other tech products

  • Ability to diagnose and resolve basic technical issues

  • Proficiency in English

  • Excellent communication skills

  • AA or Technical School (BSc/BA in IT, Computer Science or relevant field preferred)



Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:


Contact Information:
Contact Name: The HT Group Company Type:
Company: The HT Group
City:
State:
Zip:

Send ad to a friend
Report a Problem


    





© 2019 Job Spider
Privacy Policy | CC Marketing Sites | Site Map | Links