Senior Software Application Support Engineer - Healthcare Tech job Newton Massac
Senior Software Application Support Engineer - Healthcare Tech job Newton Massac
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Senior Software Application Support Engineer - Healthcare Tech Job

Employer Name: SpiderID: 9026121
Location: Newton, Massachusetts Date Posted: 10/11/2019
Wage: Category: Computer Software/Programming
Job Code:

Job Description:
A rapidly expanding and entrepreneurial healthcare data venture seeking a results-driven Sr. Application Support Engineer.

Make a Vital Impact!! This is a highly visible position with direct daily contact with external customers, internal Professional Services, Tech Sales and Devops teams.

• Responsible for providing support to customers and internal Services and Technical Sales staff.
• Provide critical interface with customers by answering user questions and resolving first and second-level technical issues or triaging more complex issues through proper escalation channels.
• Provide support via phone, e-mail, and our customer management platform and must ensure prompt, courteous and professional service to our customers through effective communication, timely follow-up, technical expertise and adherence to department policies and standards.
• Play a vital part in the building out of professional services offerings such as proactive monitoring and customized data extraction routines.
• Assist in managing implementation, upgrades and environment support for hosted customers
• Create accurate and complete documentation on all customer interactions and problem diagnostics
• Educate customers as necessary to enable them to support themselves or resolve their issues
• Work closely with DevOps to steer solution upgrade and maintenance towards automation where appropriate
• Serve as a technical lead in the execution of the organization’s proactive monitoring strategy

The Skills/Experience You Bring:
• 5+ years of work experience in a technical support role with direct customer contact
• Cloud solutions (AWS, Azure, GCP)
• Strong knowledge of Linux server operating systems (Ubuntu, Red Hat) and Windows Server 2012-2019
• Experience troubleshooting web applications
• Familiarity with programming concepts
• Familiar with enterprise database software (SQL, MongoDB)
• A self-starter who can work independently, prioritize and trouble-shoot new issues
• Ability to maintain calm, professional demeanor while balancing multiple priorities
• Competent in use of Microsoft Office applications (Word, Excel, etc.)
• Fluent in the English language
• Excellent verbal and written communication skills
• Strong organizational skills
• Experience in using remote support methods
• Experience programming in any language a plus
• Experience with Docker/Kubernetes a plus
• Bachelor’s degree or Associate’s degree with relevant tech support experience

Reference # 8494 - Risa Kahn, Recruiting Manager

Please Apply Here:

New Dimensions in Technology (NDT)
Technical and Tech/Business Recruiting Since 1979

Job Requirements:
Please Apply Here:

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Company Profile:
Technical and Tech/Business Recruiting Since 1979

Contact Information:
Contact Name: Risa Kahn Company Type: Recruiter
Company: New Dimensions in Technology (NDT)
City: Marblehead
State: Massachusetts
Web Site:

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