Associate Program Manager job Wyomissing Pennsylvania
Associate Program Manager job Wyomissing Pennsylvania
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Associate Program Manager Job

Employer Name: SpiderID: 9021768
Location: Wyomissing, Pennsylvania Date Posted: 10/10/2019
Wage: Negotiable Category: Human Resources
Job Code: 2019-19347

Job Description:


National Accounts Associate Program Manager

Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends!

Who are we?

Rentokil Steritech is proud to be a member of the Rentokil Steritech family of companies in North America. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services.

What do our National Accounts Associate Program Managers do?

A National Accounts Associate Program Manager supports the National Accounts Program Management organization by completing functional, associate level tasks. Works directly with Program Mangers, Implementation Managers, and Supervisors to ensure all administrative and operational tasks associated with all National Accounts are completed in accordance with contractual obligations.

  • Dispatches client requests in a prompt manner with all necessary information to complete. Ensures service requests were handled and calls back customers to ensure satisfaction.

  • Assists the National A/R Rep with day to day functions such as posting invoices, posting payments, collections, and running month-end reports

  • Enters new sales and helps team ensure offices receive all necessary information for world class service

  • Month-end Reporting - including Missing Ticket Report, Partners Earning Report, New Sales Report for National Accounts, Aged Accounts Report, Work Completion Report, Portfolio Report, and National Revenue Report.

  • Fosters a professional and positive working relationship with all National Account customers and internal colleagues.

A. Delivers Results:

  1. Organizes and prioritizes tasks in an effective and efficient manner.

  2. Handles multiple tasks and meets deadlines.

  3. Conveys a sense of urgency to internal colleagues and partners regarding issues and concerns with National Account customers.

  4. Initiates changes to improve the efficiency and effectiveness of processes.

B. Acts Commercially:

  1. Interprets the reports provided by the customer, Strategic Account Manager, and other colleagues to address issues with the customers in a timely and efficient manner.

  2. Extracts information from conversations with internal and external-customers and uses such information in decision making and risk assumption.

C. Displays Leadership:

  1. Is able to work independently but knows when to involve others in the organization on customer related and partner issues.

  2. Is dependable and sets the standard for a high level of performance.

D. Works with Others:

  1. Displays genuine interest, excitement and eagerness toward career, company and customers.

  2. Maintains open lines of communications with customers, colleagues and Rentokil Service Partners.

  3. Updates colleagues and customers on the status of paperwork/reports.

  4. Acts with consideration of the feelings and thoughts of customers, colleagues and Rentokil Service Partners.

E. Manages Self:

  1. Is a self-starter. Takes action to achieve goals beyond minimum expectations.

  2. Maintains enthusiasm and confidence through periods of intensive effort and/or change.

  3. Operates within the character of our company and division (Service, Relationships, Teamwork).

What do we offer?

  • Great benefits - Medical, Dental, and Vision, Employer-matched 401(k)

  • Paid vacation, holidays, and PTO days

  • Short and long-term disability

  • Life Insurance

What do you need?

  • One year in customer service, administrative, or operational roles required

  • Must have and express a sense of urgency when dealing with client and partner concerns.

  • Must have strong organizational skills

  • Must have excellent verbal and written communication abilities.

  • Available to work 40+ hours per week, with some off hours or weekend work

  • Ability to attend and travel to Customer Business Review meetings and corporate meetings

  • Must be computer literate and able to utilize our operating systems (WDS, Microsoft NAV, iCABS, iRIS, and PNOL), and Microsoft Office (Word, Excel, Access, Outlook and Windows 2007).

  • High school diploma or GED, college degree preferred

  • Must pass pre-employment background screen and drug test

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

We are Proudly an Equal Opportunity Employer!
EOE AA M/F/Vet/Disability

Link to Federal employment poster:

Pay Transparency Nondiscrimination Provision

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: Rentokil Company Type:
Company: Rentokil

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