Operations Lead job Chesapeake Virginia
Operations Lead job Chesapeake Virginia
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Operations Lead Job

Employer Name: SpiderID: 9018210
Location: Chesapeake, Virginia Date Posted: 10/9/2019
Wage: Negotiable Category: Human Resources
Job Code: 8179

Job Description:

The Enterprise Services Human Resources Service Center (ESHRSC) is seeking an Operations Lead to take an active role in engagement execution, project management and key business development activities. This role will support the ESHRSC as in supporting the Department of Commerce as its Human Resources processing center across all functional areas of Federal HR including, but not limited to Personnel Processing Actions, Compensation, Benefits, Staffing/Recruiting and Classification.

A ESHRC Operations Lead is qualified to perform such tasks as:

  • Ensures that project solutions and schedules are implemented in a timely manner by executing project plans and monitoring performance.

  • Provides updates on project progress to engagement management

  • Conducts preliminary quality assurance over project deliverables and activities.

  • Delivers presentations and leads client meetings

  • Develops and supports implementation of various Federal HR functions (e.g., Personnel Processing Actions, Compensation, Benefits, Staffing/Recruiting, Classification, etc)

  • Formulates the development of human capital strategic plans and related policies.

  • Develops primary drafts and plans execution of Strategic Workforce Plans, including identification of competency development needs and gap analysis, and formulation of Service Line Agreements and performance metrics.

  • Leads development and execution of HR data calls supporting workforce planning activities

  • Facilitates data entry and queries within HR Connect/NFC

  • Oversees the consolidation of Service Center data and supports development of analytics and/or visualization tools

  • Supports and delivers leader training and development activities, including drafting and finalizing relevant communications such as briefings, newsletters, and e-mails

  • Assists in the preparation of reports and presentations for senior-level clients and decision-makers

  • Perform engagement management responsibilities, including performance reviews, task delegation, project scheduling, project financials, quality review and client management.

  • Meet or exceed Service Level Agreements.

  • Manage business development activities, such as proposals, capture, account teams, whitepapers, conferences, and/or other thought leadership materials.


  • 7-10 Years Project Management or BPO Operations Leadership experience

  • Minimum of 2 years' Six Sigma and/or Lean Expert experience

  • Bachelor's degree

  • Proven experience leading large, geographically dispersed teams

  • Knowledge of complex federal compensation pay and leave administration;

  • Knowledge of complex federal time and attendance;

  • Strong communication skills

  • Error resolution for payroll or benefit

  • Knowledge of the Guide to Processing Personnel Actions (GPPA)


  • Shared services experience;

  • Experience with People Soft HCM (HR Connect), NFC systems and Service Now

  • Lean Six Sigma Certified Green Belt as evidenced by risk, process and metric definition and analysis examples

  • Experience with Minitab, SPC or SPSS

  • Advanced experience in Microsoft PowerPoint and Microsoft Excel (pivot tables, statistical analysis with Excel functions, data mining)

  • Data and statistical scripting language experience a plus (R, Python)

  • Strong presentation skills

  • Basic quantitative analysis skills

  • Basic understanding of Business Case development

  • Able to pass Operational Excellence skills assessment administered by an Operational Excellence Black Belt


Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: ASM Research Company Type:
Company: ASM Research

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