Service Management Analyst job Reston Virginia
Service Management Analyst job Reston Virginia
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Service Management Analyst Job

Employer Name: SpiderID: 8895303
Location: Reston, Virginia Date Posted: 8/27/2019
Wage: Negotiable Category: Information Technology
Job Code: ServiceManagementAn

Job Description:

  • Tracks and reports software license utilization

  • Manages relationships with vendors such as RedHat, CA, Oracle

  • Carries out information systems and information technology tasks within more than one discipline, such as:

    • application support

    • database administration

    • software quality assurance/quality control

    • software engineering

    • network telecommunications

  • Follows escalation protocol for complex issues and collaborates with the second tier to reach resolution.

Job Responsibilities

  • Understands software license models, ability to analyze and present software license utilization and report
    * Microsoft Excel - P2 intermediate; Microsoft PowerPoint - P2 intermediate; Vendor Management - P2 intermediate
    * Monitors and supports the information technology and systems infrastructures.
    * Conducts analysis including planning, designing, and evaluating a variety of information technology tools.
    * Serves as the first tier to respond to user requests for system needs and upgrades, dealing with requests that are more routine in nature.
    * Troubleshoots and resolves routine problems in an efficient manner with minimal supervision and escalates items that are more complex and works in partnership to reach resolution.
    * Implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters.
    * Administers, runs tests on, and maintains operating system and related software.
    * Schedules, performs, and monitors system backups and, when necessary, performs data recoveries.
    * Performs root cause analysis, diagnostics, and monitoring on various production systems.
    * Effectively creates and maintains relevant systems documentation and user guides.
    * Interest or motivation to learn and apply scripting methodologies to automate IT Administrator related tasks.

Minimum Qualifications

Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
0-3 years of experience in information technology, systems administration or other IT related field.
Must be eligible to pass public trust clearance

Other Job Specific Skills

* Ability to manipulate and import JSON data into excel for analysis.
* Knowledge of BI tools such as PowerBI
* Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows 7 & 8, Windows
* Servers, Microsoft Office and SharePoint 2013, Microsoft Lync 2013.
* Applies standard methodology, techniques, procedures and criteria.
* Ability to analyze, troubleshoot and resolve basic/routine system hardware, software or networking related problems.
* Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a project participant.
* Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
* Experience preferred with Citrix, SAN storage systems, VMware (vCenter).

U.S. Citizenship Required: Yes


Job Criteria:
Start Date: ASAP
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: ASM Research Company Type:
Company: ASM Research

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