Madison IT Workstation User Support Specialist job Madison Wisconsin
Madison IT Workstation User Support Specialist job Madison Wisconsin
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Madison IT Workstation/User Support Specialist Job



Employer Name: Wisconsin Department of Transportation SpiderID: 8894743
Location: Madison, Wisconsin Date Posted: 8/27/2019
Wage: 73,000 Category: Information Technology
Job Code: 1901553
Number Of Openings: 1

Job Description:
Join our team of IT professionals as an IS Technical Services Specialist supporting a robust Microsoft based network running Windows 7/10 workstations, tablets, laptops, and IOS mobile devices as well as supporting an Office 365 environment for over 3,000 users!

This full time permanent position is located within the Bureau of Information Technology Services, Division of Business Management, Department of Transportation headquartered at the brand new Hill Farms State Office Building on the near west side of Madison. We are also conveniently located close to the restaurants, shopping, and entertainment of the Hilldale Mall.

WisDOT is a great place to work! We offer amazing benefits, such as excellent health insurance, ample vacation time, a casual office atmosphere, flexible work schedules, and an exceptional employee assistance program that offers programs and tools to help promote wellness. Our complex offers great views and an exercise facility for employee use.

This Advanced Technical Support Specialist position provides excellent customer service, technical/ application support, and consultation services to resolve technical problems and assist the IT operations and development teams, customers, and services with daily project and operational activities. Various duties include: receiving assets, moving equipment within and/or between facilities, staging equipment for build/image activity, and interviewing customers as part of pre-deployment asset discovery.

Additionally, other activities may include executing equipment replacement, updating asset management system to reflect work performed, monitoring daily activity, installing and maintaining PC hardware and software, troubleshooting network usage and computer peripherals, performing system backups and data recovery, resolving network communication problems independently, and preparing assets for disposition.

The employee is responsible for assisting project managers in providing on-site support and facilitation for customers office technology upgrades, facility build-out and relocation projects, and leading/coordinating projects for the IT operations section. The incumbent will also assist in researching technology trends as well as implementing technical policies, standards and procedures that impact agency-wide information system functions. The position will support applications such as NETIQ DRA, Commvault, and Microsoft SCCM and will utilize Cherwell ITSM to manage incidents, service requests, assets and changes.


Job Requirements:
Minimally qualified candidates must have the following:

-Experience supporting Windows 10 operating systems in both desktop and laptop environments as well as general printer support (e.g. network printers, direct connect printers, drivers)
-Experience coordinating/leading a team
-Experience acting as a business liaison coordinating with stakeholders to provide technical support, procurement options and/or recommendations for improved systems processes

This position may require occasional travel to various customer locations throughout the state.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.

WisDOT does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.


Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel: Less Than 25%
Vacation Time: More Than 3 weeks / year


Job Benefits:
Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Casual Dress

Company Profile:
WisDOT supports all forms of transportation. The department is responsible for planning, building and maintaining Wisconsin's network of state highways and Interstate highway system. The department shares the costs of building and operating county and local transportation systems - from highways to public transit and other modes. WisDOT plans, promotes and financially supports statewide air, rail and water transportation.

Contact Information:
Contact Name: Vicki Drover Company Type: Employer
Company: Wisconsin Department of Transportation
City: Madison
State: Wisconsin
Zip: 53705
Web Site: http://wisc.jobs/public/job_view.asp?annoid=99623&jobid=99137&org=395&class=1346

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