Help Desk Technician II job Jacksonville Florida
Help Desk Technician II job Jacksonville Florida
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Help Desk Technician II Job



Employer Name: SpiderID: 8892432
Location: Jacksonville, Florida Date Posted: 8/26/2019
Wage: Up to $0.00 per year Category: Information Technology
Job Code: 357083

Job Description:


SNI Technology has a client on the Southside of Jacksonville, FL, in need of a Sr. Help Desk Technicians.

The Sr. Help Desk Technician is responsible for answering overflow of incoming emails and support calls. Analyze issues being escalated from Tier 1 and root cause problems. Follow troubleshooting steps to correct issues and escalate tickets to Engineer 3 Technicians as needed.

Essential Duties and Responsibilities



  • Thoroughly document issue details and troubleshooting steps

  • Troubleshoot all network related issues and escalate as needed

  • Create documentation for troubleshooting steps for Jr. Help Desk Technicians

  • Troubleshoot network connectivity issues

  • Nice to have skills: Jira, Solarwinds



Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:


Contact Information:
Contact Name: SNI Technology Company Type:
Company: SNI Technology
City:
State:
Zip:

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