Service Advisor job Pembroke Pines Florida
Service Advisor job Pembroke Pines Florida
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Service Advisor Job

Employer Name: SpiderID: 8885644
Location: Pembroke Pines, Florida Date Posted: 8/22/2019
Wage: Negotiable Category: Automotive/Mechanic
Job Code: R0029496

Job Description:

Lauderdale BMW of Pembroke Pines is seeking a highly motivated, customer focused Service Advisor to join our growing team! We are looking for enthusiastic individuals to represent Holman with honesty and integrity.

Our Service Advisor is responsible for serving as a liaison between the Service Department technicians and the parts department by maintaining customer satisfaction and also performing the following duties:

  • Prepares service estimates, sells routine maintenance/repair services and conducts follow-ups regarding unsold services and customer inquires

  • Performs opening and closing responsibilities
  • Schedules appointments, answers phones and collects funds for services performed
  • Predicts the time needed for completion and stays in constant communication with the customer during the repair process
  • Assists with the coordination of alternate transportation, rental car reservations, shuttle etc.
  • Sells needed maintenance services and related parts to customers
  • Identifies customer requests
  • Conducts a complete vehicle walk around
  • Presents multipoint inspection results to customers
  • Recommends needed maintenance services and related parts
  • Conducts a detailed active delivery of each vehicle
  • Makes appropriate prospecting and follow-up contacts with BMW owners
  • Provides outstanding customer service in accordance with dealership policies
  • Writes complete, accurate repair orders in accordance with dealership and manufacturer policies
  • Provides estimated cost analysis of automotive repairs and routine maintenance
  • Provides in-depth information on original equipment manufacturer (OEM) part options
  • Performs all other duties and special projects as assigned

Education and/or Training:

  • High school diploma or general education degree (GED)
  • Intermediate skills in CDK or Reynolds and Reynolds software

Relevant Work Experience:

  • 3 years of experience working in a service advisor or express service advisor capacity

Planning/Organizing/Managerial Knowledge:

  • Works independently on routine or general tasks, has depth of technical or functional expertise in own area of responsibility or department
  • Works collaboratively with other departments, to address legal, maintenance, recalls, or billing matters
  • Good analytical and problem solving skills
  • Exceptional organizational and multi-tasking ability
  • Ability to work under pressure
  • Understanding of vehicle maintenance requirements and operations
  • Understanding of state and local laws and regulations related to automotive service
  • Knowledge of automotive labor time guide
  • Ability to support other’s efforts, remain loyal to one another, and care for each other both personally and professionally

What we offer:

Honest, friendly and professional environment with an outstanding reputation for family values and excellent customer service. We offer competitive pay and incentives. Outstanding benefits for you and your family includes medical, dental, vision, vacation, 401K retirement plan with company matching contribution and vehicle purchase program. In addition we offer growth and development opportunities to help you achieve your career goals.


Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: Holman Automotive Company Type:
Company: Holman Automotive

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