Customer Relations BDC - Honda on Arapahoe job Centennial Colorado
Customer Relations BDC - Honda on Arapahoe job Centennial Colorado
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Customer Relations/BDC - Honda on Arapahoe Job



Employer Name: SpiderID: 8884968
Location: Centennial, Colorado Date Posted: 8/21/2019
Wage: Negotiable Category: Automotive/Mechanic
Job Code: R0029565

Job Description:

Guest Relations / BDC - Honda on Arapahoe

Summary:

Guest Relations person is an important guest contact for the Dealership. (S)He directly influences guest impressions by the way (s)he greets them on the telephone, routes their calls, answers basic inquiries, books service appointments properly and takes care of them in accordance with the Dealership policies. The Team Lead position takes a role in the training and development of the Guest Relations Team Members.

  • Answer guest inquiries on inbound and outbound phone calls to our service department.
  • Schedule reservations for guests’ vehicles to be serviced at our dealership.
  • Maintain knowledge of all dealership departments and appropriate personnel to meet the needs of each guest.
  • Assist guests with basic troubleshooting and vehicle maintenance advice.
  • Demonstrate professional personal behavior.
  • Maintain and promote guest and employee relations.

Qualifications:

  • The position requires use of the telephone and computer.
  • The job requires sitting for long periods of time, walking about the dealership in general and, walking up and down stairs.
  • The job requires an individual with a pleasant, enthusiastic, professional voice and personality, who has excellent oral communication skills, the ability to hear, read and, comprehend instructions and information, ability to speak English fluently and clearly, the ability to read, write, and comprehend instructions and information in English.
  • This position requires a professional personal appearance, the ability to work comfortably and courteously with the public and the ability to communicate guests’ interest, needs and requests to management and personnel.
  • Must be able to multi-task and work under periods of pressure while maintaining a pleasant and professional demeanor so that (S)He gets along with guests, co-workers and management


Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:


Contact Information:
Contact Name: Holman Automotive Company Type:
Company: Holman Automotive
City:
State:
Zip:

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