General Manager job Olean New York
General Manager job Olean New York
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General Manager Job

Employer Name: Terry's Automotive SpiderID: 8883757
Location: Olean, New York Date Posted: 8/21/2019
Wage: Category: Automotive/Mechanic
Job Code:
Number Of Openings: 1

Job Description:
TripleTrack HR Partners on behalf of:

Terry's Automotive
2238 W State St.
Olean, NY 14760

Terry's Automotive has an immediate opening for an experienced General Manager that wants to work in a clean, modern facility equipped with the technology and equipment to work on all of today’s vehicles. Full time, Monday – Friday from 8 a.m. – 5 p.m. Terry's* offers a superior compensation plan and benefits including health insurance, dental, paid holidays, paid vacation, etc.

Duties and Responsibilities include the following. Other duties may be assigned.

• Ensure that customers receive prompt, courteous, and effective service
• Serve as a liaison between technicians and customers
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Manage, Interview, and Hire technicians
• Distribute work between technicians
• Prioritize required services
• Ensure customer has a positive dealership experience
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mi handled
• Spend quality time building relationships with the customers
• Examine damaged vehicles and estimate repair costs
• Train, develop and motivate the Shop staff and monitor their performance
• Forecast goals and objectives for the department and ensure they are met
• Ensure that common courtesy is shown to all customers by every Shop employee to promote customer satisfaction
• Maintain daily sales and production records as required by dealership management
• Develop and monitor budgets for the department and keep dealership management informed of variances
• Ensure that the department meets all financial goals
• Establish and maintain strong relationships with insurance adjusters at several insurance companies
• Establish and maintain good working relationships with customers to encourage repeat and referral business
• Handle customer complaints tactfully, promptly, and with concern for the customer
• Ensure proper repair techniques are being used
• Ensure that all necessary shop equipment is in proper and safe working condition
• Understand and comply with federal, state and local regulations that affect Shop operations, such as hazardous waste disposal, OSHA right-to-know, etc
• Other duties may be assigned by management
• Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors

Job Requirements:
To perform this job successfully, an individual must be able to perform each essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 2 years of experience as a Body Shop Manager OR 5 year’s experience as a Body Shop Estimator
• Ability to read and comprehend instructions and information
• Working knowledge of all aspects of repairs for damaged body parts and bodies of vehicles.
• Ability to interpret vendor catalogs.
• Energetic
• Willing to work to market and grow customer base
• Currently has established good working relationships with insurance companies in the local market area
• Ability to work independently and be self-motivated with the ability to report daily to management
• Great attitude with high energy personality
• Excellent customer service skills
• Professional appearance and work ethic
• Ability to work well in a process driven environment
• Outstanding communication skills in both verbal and written
• High school diploma or equivalent
• Valid driver license and a good driving record

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception ability to adjust focus.

Respond to this posting with resume, or apply in person to 2238 W. State St., Olean, NY 14760.

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: Lindsay Pace Company Type:
Company: TripleTrack HR Partners
City: Williamsville
State: New York
Zip: 14221

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