Azure Support Developer job Colorado Springs Colorado
Azure Support Developer job Colorado Springs Colorado
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Azure Support Developer Job



Employer Name: SpiderID: 8870788
Location: Colorado Springs, Colorado Date Posted: 8/13/2019
Wage: Up to $0.00 per year Category: Information Technology
Job Code: 357611

Job Description:

Our client is looking for an Azure Support Developer for an exciting direct hire opportunity. As a customer facing Azure Support Developer, your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Working on the Azure Apps services team you will review all cases related to App Service (web app) and Azure Apps service Plans, trouble shooting errors or issues on the platform and not issues related to customer code. Supported by our quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.



RESPONSIBILITIES:



  • Act as the primary technical contact, deliver advanced technical troubleshooting and problem solving solutions for corporate customers including, issues escalated to the highest level of management

  • Collaborate with subject matter experts and escalation managers when additional support is needed

  • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved

  • Seeks supplemental training to improve performance and develop specialization



REQUIREMENTS:



  • Up to 2 years of experience in technical or customer support

  • Strong researching, problem solving and troubleshooting skills

  • Adaptability to work independently and part of a team bringing in experts when needed

  • Excellent customer service skills

  • Passion for technology and learning

  • Some exposure with cloud technologies and developer and testing methodologies

  • Ability to communicate and interact effectively, in a professional manner with technical & non-technical staff (both verbal & written)

  • Ability to quickly adapt to technology and/or application changes and business delivery priorities



Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:


Contact Information:
Contact Name: SNI Technology Company Type:
Company: SNI Technology
City:
State:
Zip:

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