Developer Technical Support job Parsippany-Troy Hills New Jersey
Developer Technical Support job Parsippany-Troy Hills New Jersey
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Developer/Technical Support Job



Employer Name: SpiderID: 8859404
Location: Parsippany-Troy Hills, New Jersey Date Posted: 8/7/2019
Wage: Negotiable Category: Information Technology
Job Code: BBBH29996

Job Description:

Job Summary



  • Our Client is seeking a Jr Developer/Technical Support possessing a Bachelor's degree in IT or computer science preferred.

  • This is a challenging, high-visibility opportunity that requires at least 3 years Support Analyst experience fixing production issues.


Responsibilities



  • Primarily responsible for support tickets (of assigned customer accounts) from initiation to logical closure

  • Gain application functional and domain knowledge of company Applications PAHub, ePA, PromptPA, RxContinuum etc.

  • Understand support process and provide support to company end users for reported issues in Production/UAT environments.

  • Ensure adequate information is provided by users for issues to troubleshoot.

  • Follow up with users for required information and schedule screen sharing sessions, if required.

  • Perform initial and detailed triage on reported issues, by manually recreating the issue in application, or debugging it from code, or investigating using database, or investigating using Dynatrace tool or any other technical approach.

  • Fix the reported defects in lower environment and promote them to production environment upon signoff.

  • Monitor scheduled jobs on a daily basis, investigate the root of failures and fix, if any.

  • Record all initial and detailed findings, and status changes in the incident management system application, so that users have up-to-date information on tickets.

  • Communicate and coordinate with customers and internal teams for logical closure of issues reported, that includes fixing the issue and scheduling the fix for next available release.

  • The technology used are .Net 4.0 or above, Asp.Net, SQL Server 2014, SSRS, Dynatrace and SQL Sentry.


Qualifications
Education



  • A Bachelor's degree in Computer Science or equivalent


Experience



  • 2 - 5 years of experience in .NET and SQL Server with an ability to troubleshoot and fix existing code or develop new program modules required.

  • Experience using Dynatrace or SQL Sentry preferred.

  • Background in healthcare (especially managed care) preferred.

  • Crystal reports experience preferred.




Please submit your resume for consideration. Once submitted, feel free to contact Bhanu at 201-603-2279 for additional information.

Approx. Duration: 3 months/RTH

About Hired By Matrix

Hired by Matrix, Inc. founded in 1986, is a certified Woman-Owned Business Enterprise (WBE) dedicated to providing the highest quality of job opportunities to our candidates and staffing services to our clients. We are a full service staffing firm with experience recruiting and delivering for IT, Accounting & Finance, Administrative & Clerical, Clinical & Scientific, and Marketing disciplines. Our long history in the staffing industry and dedication to excellence are the key differentiators that have fueled our success for over 30 years.

Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days and a 401k option after one year.
Equal Opportunity Employer
WBENC Certified
WOSB Certified
*CEO Sharon Olzerowicz serves on the WBENC Board and is a long-standing member of the Forum Governing Group.

We work hard to match our candidates with the right career opportunities. Let us find you a #MatrixMatch so you can reach your career goals!

Connect with us on LinkedIn and see how we can impact your career!

Hired by Matrix Career Center: https://www.hiredbymatrix.com/find-work/open-positions/



Job Criteria:
Start Date:
Position Type: Contractor
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:


Contact Information:
Contact Name: Hired by Matrix, Inc. Company Type:
Company: Hired by Matrix, Inc.
City:
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