Business Analyst job Atlanta Georgia
Business Analyst job Atlanta Georgia
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Business Analyst Job

Employer Name: iAiSysytem, LLC SpiderID: 8858298
Location: Atlanta, Georgia Date Posted: 8/7/2019
Wage: Category: Information Technology
Job Code:

Job Description:
Core Job Duties & Responsibilities

· Ensure that support requests are handled in a timely manner commensurate with the urgency of the ticket; both in your own work and by other staff.

When appropriate, teach users how to most effectively use the applications the Content Solutions group supports.
Troubleshoot and resolve application(s) issues or escalate to the appropriate group.
Help identify root cause for software bugs by identifying abnormalities in data and/or application logs.

· Build solid relationships with the business teams to understand new feature requests and to determine a solution to their underlying problem or need.

· Work with our Data Services group to make corrections to data, when that data is not changeable through the application.

· Prepare metrics that characterize how the software support and maintenance activities of the group are operating.

· Acquire functional knowledge of the application(s) supported and interdependencies between them.

About You - Capabilities

· Strong customer-service orientation. Ultimately, our job is to ensure others can do theirs.

· Superior language and communication skills.

· Ability to own and coordinate an issue through resolution (even if that doesn’t mean actually doing all the steps).

· Willingness to perform (scheduled, paid) off-hour work for weekday evening deployments.

· Willingness to (eventually) participate in the on-call, off-hours support process (paid).

· Experience working with or from a support ticketing queue/workflow.

· Knowledge of SQL queries and specifically intermediate to advanced SELECT/JOIN syntax.

· Understanding of AWS architecture, standards and tools

· Understanding and working knowledge of REST API and tools.

· Understanding of basic system health metrics

· Understanding and working knowledge of Unix[BJ1] systemGood analytical and problem-solving skills

· Good organizational skills

· Ability to work in fast paced and frequent priority changes environment

About You- Preferred Requirements

· Experience leading demos or other user-facing presentations/activities.

· Demonstrated ability to absorb and understand a functional demand comprised of multiple systems and user-bases.

· The ability to track processing flow across multiple applications/services; assimilating data from multiple sources to draw conclusions about how an issue originated.

· The ability to recommend changes to existing systems or code that would eliminate the chance of experiencing the issue in the future.

· Experience smoke-testing applications and services after outages.

· The ability to document lessons-learned and/or changes to the environment.

· Experience working in an Agile Scrum and/or Kanban environment.

· Experience with any of the following: ServiceNow, Box, Atlassian’s Jira and Confluence wiki product.

Education & Experience

· Bachelor’s degree required, Masters in Business or Information Technology degree desired

· 5 or more years of related experience

Job Criteria:
Start Date:
Position Type: Contractor
Years of Experience Required: 4
Education Required:
Overnight Travel:
Vacation Time:

Company Profile:
iAi system knows IT is driving the present generation. So we have a dream of making iAisystem - one of the best Offshore Software Development, IT Outsourcing Services, Business Process Outsourcing, Custom Software Development, Security Solutions, SugarCRM Development, IT Services and E-Commerce Solutions through its strong team of experienced professionals. Since its inception in 2000, iAi system has made steady growth and has gained tremendous industry experience to evolve as a leading Custom Software Development company with offices in the US and India Our developers have created thousands of successful websites for many types of businesses. From little start-ups to large corporations.

Contact Information:
Contact Name: Suganya J Company Type: Employer
Company: iAi System, LLC
City: Dallas
State: Texas
Web Site:

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