Help Desk job Delray Beach Florida
Help Desk job Delray Beach Florida
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Help Desk Job



Employer Name: SpiderID: 8845258
Location: Delray Beach, Florida Date Posted: 7/31/2019
Wage: $17 - $18 per hour Category: Information Technology
Job Code: 353002

Job Description:


Responsibilities



  • Research and identify solutions to software and hardware issues

  • Diagnose and troubleshoot technical issues, including account setup and network configuration

  • Ask customers targeted questions to quickly understand the root of the problem

  • Track computer system issues through to resolution, within agreed time limits

  • Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue

  • Properly escalate unresolved issues to appropriate internal teams

  • Provide prompt and accurate feedback to customers

  • Refer to internal database or external resources to provide accurate tech solutions

  • Ensure all issues are properly logged

  • Prioritize and manage several open issues at one time

  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting

  • Prepare accurate and timely reports

  • Document technical knowledge in the form of notes and manuals



Requirements



  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

  • Hands-on experience with Windows/Linux/Mac OS environments

  • Good understanding of computer systems, mobile devices and other tech products

  • Experience with Active Directory, Group Policy etc.

  • Ability to diagnose and troubleshoot basic technical issues

  • Familiarity with remote desktop applications and help desk software

  • Excellent problem-solving and communication skills

  • Ability to provide step-by-step technical help, both written and verbal

  • BS degree in Information Technology, Computer Science or relevant field

  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus



Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:


Contact Information:
Contact Name: SNI Technology Company Type:
Company: SNI Technology
City:
State:
Zip:

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