Assistant Director, Housing Assignment and Occupancy Management job Coral Gables
Assistant Director, Housing Assignment and Occupancy Management job Coral Gables
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Assistant Director, Housing Assignment and Occupancy Management Job



Employer Name: SpiderID: 8816019
Location: Coral Gables, Florida Date Posted: 7/18/2019
Wage: Negotiable Category: Education/Teaching/Training
Job Code: R100033634

Job Description:

The Assistant Director, Housing Assignments & Occupancy Management provides daily management of housing occupancy through development and operation of contracting processes, room assignments, contract review, and room changes. Additionally, the Assistant Director, Housing Assignments & Occupancy Management acts as liaison to students and families to provide adequate and appropriate housing while ensuring exceptional customer service and support.



Provide direction for and manage the day-to-day housing assignments functions of the Department, including applications and renewals, room assignments, billing & payments, cancellations, and associated records. Responsibilities for resident student records within the Housing management system (StarRez) as well as the assignment information that feeds multiple card access systems (CS-GOLD & Onity) within housing facilities. Provide leadership for occupancy management within the department and with problem solving to assist students and parents/families, including appeals and ADA-related matters. Liaison with various University departments such as Office of Disability Services, Office of Student Account Services, Enrollment Services, and Athletics.



1. Supervise two Housing Assignment Representatives.

2. Oversee the initial freshmen housing application process and subsequent returning student application and room selection process.

3. Responsible for the overall occupancy management within the department, including projected occupancy reporting and associated revenue and providing input on capacity strategies.

4. Provide direction for room change processes as well as billing & payment and records management processes, including the development of appropriate policies, procedures, and documentation.

5. Review and approve input documents for adjustments to housing charges as well as initiating those activities with the Office of Student Account Services.

6. Provide second-level, escalated responses to inquiries and appeals about housing charges, fines and damage billing.

7. Assist in development of departmental administrative policies and procedures as they relate to housing assignments.

8. In conjunction with the Business Systems Analyst, provide ongoing training for all new professional and administrative staff on StarRez, the Housing management system.

9. Manage all aspects of the housing assignments related modules and functionality in StarRez and provide leadership for leveraging the software to reduce manual operations and increase efficiency.

10. Troubleshoot assignments-related and individual user problems in StarRez and provide support to end users in the department in conjunction with the Business Systems Analyst. 11. Provide support and training related to card access systems (CS-GOLD and Onity) and troubleshoot any system issues with Access Control and UMIT working with the Associate Director of Housing Operations and Facilities.



Education:
Bachelor's Degree in relevant field required; Master's Degree preferred.



Experience:
Minimum 2 years of relevant experience; 5-7 years progressive professional experience in a college or university housing and residential life setting or similar applicable experience preferred.



Knowledge, Skills and Attitudes:
* Knowledge of business and management principles.
* Ability to direct, manage, implement, and evaluate department operations.
* Ability to establish department goals, and objectives that support the strategic plan.
* Ability to effectively plan, delegate and/or supervise the work of others.
* Ability to lead, motivate, develop, and train others.
* Experience with the StarRez housing management software and it's various modules preferred.
* Experience with CS-Gold and/or Onity access systems preferred



Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:


Contact Information:
Contact Name: University of Miami Health System Company Type:
Company: University of Miami Health System
City:
State:
Zip:

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