Customer Service Supervisor job Columbus Ohio
Customer Service Supervisor job Columbus Ohio
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Customer Service Supervisor Job

Employer Name: Warbird Consulting Partners, LLC SpiderID: 8815990
Location: Columbus, Ohio Date Posted: 7/18/2019
Wage: 62,400.00 - 104000 Yearly Salary Category: Customer Service/Technical Support
Job Code: 112064719

Job Description:
Warbird Consulting Partners is seeking a FULL TIME PERMANENT Customer Service Supervisor to supervise and coordinate the day-to-day customer service team responsible for ensuring customer satisfaction activities within the Hospital or Medical Group revenue operations of an assigned Patient Business Services (PBS) location. Motivates staff to achieve the highest levels to meet the organization goals for customer service and financial performance. This position reports directly to the Customer Service Manager. These are new opportunities as a health system has decided to open a Central Business Office in Michigan and Ohio.

Key Responsibilities; but not limited to:

  • Provides hands-on supervision of daily activities and workflows of customer service team that handles various self-pay and insurance billing and collection functions in order to achieve optimal area performance and colleague productivity goals as part of the revenue cycle process for a PBS location

  • Supervises and coordinates the day-to-day operations of the customer service team responsible for assisting patients to resolve billing issues, handling complaints, setting up payment plans and/or working as a liaison with the physician practices

  • Provides supervision and coordination of assigned tasks of customer service colleagues at an assigned PBS location

  • Ensures colleagues carry out their duties in an effective manner, which in turn promotes a positive image of the Revenue Excellence

  • Monitors customer complaints, issues, and interactions; reviews documentation in appropriate system(s)

  • Responsible for oversight of customer service processes to appropriately minimize customer complaints and issues in order to ensure problem resolution and corrective action for long-term solutions

  • Reviews and tracks trends of customer service encounter, makes recommendations for problem and issue resolution based upon colleague findings; reports findings to the Manager Customer Service , Director Cash Application and Customer Service and other PBS leadership

  • Identifies and implements solutions to problems and issues affecting customer complaints

  • Supervises and monitors the efforts of colleagues on proactive practices, which includes timely and professional follow-up to customer complaints and issues

  • Supervises communication and follow-up processes related to customer service to ensure such activities are submitted timely, tracked, trended and reported to key stakeholders

  • Prepares service level metrics and explanatory summaries for the Manager Customer Service, Director Cash Posting and Customer Service, and other PBS leadership

  • Participates in the redesign of customer service processes and systems to improve service, data integrity, and staff productivity/quality to achieve departmental goals and process outcomes

  • Identifies and participates in continuous quality improvement initiatives across the customer service team and other functional areas to streamline processes

  • Evaluates potential new colleagues and make recommendations for hiring

Job Requirements:

Qualifications & Experience

  • ASSOCIATES degree (2 year diploma )required for the Supervisor role

  • +3 years experience performing customer service or other functions related to the revenue cycle activies

  • Strong understanding on Microsoft Office; including Outlook, Excel, and Word/Power Point

  • Ability to work independently and attentive to details

This position is a FULL TIME PERMANENT opportunity within a large health system. Only serious candidates in the Michigan or Ohio area should apply.

Warbird is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status. E-Verify - Warbird participates in the Electronic Employment Eligibility Verification Program. INDS


Job Criteria:
Start Date:
Position Type:
Years of Experience Required: 3
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: Apply Online Company Type:
Company: Warbird Consulting Phone:
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