FD Agent job Miami Beach Florida
FD Agent job Miami Beach Florida
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FD Agent Job



Employer Name: SpiderID: 8811831
Location: Miami Beach, Florida Date Posted: 7/16/2019
Wage: $11.00 - $12.00 per hour Category: Real Estate
Job Code: 356857

Job Description:

As Front Desk Agent you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience.
A Front Office Agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: with daily Front Office operations



  • Provide prompt service and actively seek opportunities to drive Guest satisfaction

  • Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments

  • Manage, resolve or escalate any and all Guest complaints quickly

  • Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events

  • Advise team of any special events or VIP Guests in the hotel for events or for general accommodations

  • Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule

  • Attend all Front Office meetings

  • Act in accordance with fire, health and safety regulations and follow the correct procedures when required

  • Serve your role and Team in an environmentally-conscience manner



Job Type: Full-time
Experience:



  • Hotel Front Desk: 2 years (Experienced)



Work Location:



  • One location



Benefits:



  • Health insurance

  • Vision insurance

  • Retirement plan

  • Paid time off



Job Criteria:
Start Date: ASAP
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:


Contact Information:
Contact Name: Staffing Now Company Type:
Company: Staffing Now
City:
State:
Zip:

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