Technology Support Technician job Williamsburg Virginia
Technology Support Technician job Williamsburg Virginia
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Technology Support Technician Job

Employer Name: James City County SpiderID: 8803621
Location: Williamsburg, Virginia Date Posted: 7/12/2019
Wage: Category: Technician
Job Code:

Job Description:
$44,104 / year or higher DOQ + Full-Time County Benefits

James City Service Authority seeks an individual to perform responsible work acquiring, assembling, installing, and troubleshooting computer systems, software and ancillary equipment including training others in the effective use of software, automated systems and ancillary equipment. Assists in the management of Computerized Maintenance Management Systems (CMMS), Supervisory Control and Data Acquisition (SCADA) systems and associated JCSA communications networks.


• Perform installation, configuration, maintenance, and other support tasks on servers, desktop computers, laptop computers, mobile devices, and peripheral equipment in support of JCSA users; perform database and network administration including user interface, capacity planning, maintenance, security, and access control, restoration and back up supervision, and quality assurance of records in the databases.
• Develop automated solutions, plan system integration, assist in the management of the JCSA’s CMMS, SCADA, network operations; perform virtual server administration; set up user accounts and passwords; perform data backup and restoration duties, and quality assurance of records in JCSA databases; update the SCADA HMI (Human Machine Interface) as needed; update Programmable Logic Controllers (PLCs) as needed.
• Collect and analyze information and prepare reports for use by JCSA management, such as trend analysis of maintenance systems; assist with design and improvement of technical processes, and assist in projects such as SCADA and CMMS upgrades.
• Install, maintain, and support computer systems including installing updates and patches, managing regularly scheduled system backups, managing antivirus and cyber threat protection, and other data center operational tasks
• Process orders for computers and related equipment and software; evaluate requirements of end-users and recommends purchase of equipment to meet needs; assist in planning projects involving upgrade, networks, and other large purchases.

Job Requirements:

• Any combination of education and experience equivalent to an Associate’s degree in information systems, computer science, or a closely related field; supplemented by training in the use and repair of computing devices; some experience with VMware vSphere and cybersecurity.
• Must possess or be able to obtain within thirty (30) days of hire a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria.
• Knowledge of relational database management systems and operating systems such as Windows, Linux, and enterprise server applications, networking technologies, virtual servers, PCs, laptops, and mobile devices; TCP/IP and related internet protocols; data processing principles and practices related to applications development and database programming; multiple computer programming languages and SQL; knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction.
• Skill in use of computer software, especially Microsoft Office Suite.
• Ability to troubleshoot software or hardware problems; research requirements to interface programs, such as SCADA, CMMS or Geographic Information Systems; communicate effectively both verbally and in writing; follow both verbal and written instructions; establish and maintain effective working relationships with staff and the public.

Accepting applications until 11:59pm EST on 10/12/2019 or when filled, whichever comes first. Only online applications to our website will be considered. To apply, please visit the James City County Career Center at

Job Benefits:
Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Tuition Reimbursement

Contact Information:
Contact Name: James City County Company Type:
City: Williamsburg
State: Virginia

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