IT Systems Support Technician job Greenwood Village Colorado
IT Systems Support Technician job Greenwood Village Colorado
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IT Systems Support Technician Job



Employer Name: Automotive Warranty Network SpiderID: 8803579
Location: Greenwood Village, Colorado Date Posted: 7/12/2019
Wage: Category: Technician
Job Code:
Number Of Openings: 1

Job Description:
Help Desk: Workstation and Application Support

Automotive Warranty Network is looking for a highly motivated Help Desk Support Technician who is customer service oriented and eager to solve troubleshooting issues for our internal and remote associates and well as interface with support departments for the customers we service. We are a well-established company based in the Denver Tech Center, who has been providing warranty claims administration to auto dealerships nationwide for over 34 years.

We provide an excellent opportunity for a Help Desk Support Technician who is seeking to be part of a dynamic and rapidly growing company. The Help Desk Support Technician will be responsible for accurate and timely resolution of workstation, VM, connectivity, and peripheral support requests.

This is an in office position. We offer generous benefits and a great working environment. Salary is commensurate with experience level.

Please review comments from our staff https://youtu.be/6BPuYA6vJ7g


SUMMARY OF POSITION:

The Help Desk Support Technician will provide exceptional service and user support to local and remote end-users, at all levels of the organization. As a Help Desk Support Technician, you will triage, respond to, and resolve incoming calls and helpdesk tickets including after hours/weekend support. This position would work assigned incidents with a focus on accurate and rapid resolution.

SPECIFIC PERFORMANCE RESPONSIBILITIES:

Deliver outstanding customer service support for internal and remote end users, and external clients Handle incoming calls and helpdesk tickets via our ticketing system
Provide excellent communication, both written and verbal, for incident tracking
Monitor, resolve, and close out all open tickets in a timely fashion, most within 2 hours
Facilitate onsite and remote desktop assistance to identify and repair hardware and software issues on devices running Microsoft Windows (7, 8, and 10)
Perform software updates/upgrades
Understand and implement established technical and workflow procedures
Communicate outage/degradation of service to management
Assist in maintenance and special projects, during extended work hours
Maintain database of assets and asset assignments
Process returned equipment from prior employees, prepare for redistribution within the company.




Job Requirements:
QUALIFICATIONS/REQUIRED SKILLS:

Minimum of two years' related experience
GSuite Administration Experience
Ability to perform PC troubleshooting (software install/removal, configure network adapters, remove spyware, etc)
Basic understanding of networks and networking technologies (Traceroute, Ping, DHCP, Router, Switch, etc)
VPN client usage/ VPN client configuration
Working knowledge of configuring and/or using an MFP (Connecting it to the network and adding a print queue to the workstation, troubleshooting printer port issues)
Willingness and ability to recognize personal limitations and when to escalate an issue
Desire to research and solve issues not previously encountered
Capacity to multitask as priorities change
Ability to take directions and act on them
Knowledge of principles and processes for providing excellent customer and personal service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Ability to provide explanations of complex technical procedures and processes clearly and accurately to both technical and non-technical audiences.
This position may be required to work non-standard shifts including some evenings and weekends.
Be Drug Free

HOW TO APPLY:

https://www.awninc.com/careers/

For quicker response email resume to emcmillon@awninc.com




Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required: 2
Education Required:
Overnight Travel:
Vacation Time:


Job Benefits:
Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Casual Dress

Company Profile:
When you join AWN, you’re joining the largest automotive warranty team in the world.

Contact Information:
Contact Name: Eleisa McMillon Company Type: Employer
Company: Automotive Warranty Network
City: Greenwood Village
State: Colorado
Zip: 80111
Web Site: https://www.awninc.com/careers/

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