The HT Group is recruiting for a direct-hire Technical Customer Support Advisor for a rapidly growing company in Austin, TX that provides software and support to over 16,000 properties across six continents. The company has won many awards including Best Technology Product through Travolution Awards, Best Accommodation Booking Solutions Provider and Best Property Management System from Business Elite Awards and the Amazon Growing Business B2B Business of the Year award in November 2018.
This is an exciting opportunity for a technical graduate or someone looking to use their technical capabilities in a customer service environment. The team is made up of experienced heads and new talent and together everyone has exposure to work across the full range of customer contact methods, including phone, chat and portal. This is a fast paced environment and the ability to multi-task and to work well under pressure is essential. In return the successful candidate will be able to hone their technical and customer skills and will be integral to the success of the customer service team and ultimately the company.