Technical Support Analyst job Pflugerville Texas
Technical Support Analyst job Pflugerville Texas
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Technical Support Analyst Job



Employer Name: SpiderID: 8733742
Location: Pflugerville, Texas Date Posted: 6/13/2019
Wage: $60000 - $70000 per year Category: Information Technology
Job Code: BBBH11055

Job Description:

The HT Group is working with a rapidly growing technology company that is passionate about improving community health and safety through the power of data. The company provides software applications, interoperability and data management solutions to emergency medical services, fire departments and hospitals.


Our client is seeking an experienced Technical Support Analyst for Billing and Dispatch to join their growing team. As part of the company's Customer Happiness Assurance Department, you are responsible for making sure customers are happy and successful. The Technical Support Analyst role is critical to customer success and requires the person to have a deep level of technical knowledge and be great at providing solutions in easy to understand terms. This role may also streamline and/or performance tune processes to ensure customers are getting the most out of the product. In this position it is important to be able to communicate customer needs to the Product and Development teams.


Requirements:



  • Strong technical support experience in an enterprise environment

  • 2+ years' experience with Windows Operating systems: XP, Vista, Windows 7, Windows 8 and Windows 10, as well as all common web browsers

  • Solid experience working with SQL Databases, XML and scripting.

  • Ability to work in a fast-paced environment

  • Experience using customer support tracking tools

  • (Preferred) Experience working in Billing and Dispatch

  • (Preferred) Experience in a technical support center

  • (Preferred) Salesforce.com experience




Job Criteria:
Start Date: 07/01/2019
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:


Contact Information:
Contact Name: The HT Group Company Type:
Company: The HT Group
City:
State:
Zip:

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