Tier II Help Desk Technician job Colorado Springs Colorado
Tier II Help Desk Technician job Colorado Springs Colorado
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Tier II Help Desk Technician Job



Employer Name: SpiderID: 8726251
Location: Colorado Springs, Colorado Date Posted: 6/10/2019
Wage: Up to $0.00 per year Category: Information Technology
Job Code: 355970

Job Description:


Our client is seeking a Tier II Help Desk Technician for an exciting contract to hire opportunity. The Tier II Help Desk Technician will provide front line support for users and remote location users. The Tier II Help Desk Technician responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. This person provides solutions to customer problems to ensure customer satisfaction and productivity. This involves researching, analyzing, resolving, and responding to intermediate-to-complex problems via telephone, e-mail, and callbacks. This position has frequent contact with end-users and Managers from all internal Departments; also may have contact with third-party software, network and hardware vendors, resellers, or distributors. This position ensures detailed call logging in work order system.

ESSENTIAL DUTIES AND RESPONSIBILITIES:



  • Log work order's and ensure timely follow-up of projects before and after completion.

  • Be Tier II contact for all phone calls into IT department.

  • Log work order's and ensure timely follow-up of projects before and after completion.

  • Handle front line trouble calls for Automotive specific software, Microsoft Operating Systems, Microsoft Office, and Internet browser related issues and requests.

  • Manage employee setup and user security within all managed systems including Active Directory, Cisco Call Manager, and Microsoft Reporting Services.

  • Handle management and follow-up of work order database system.

  • Handle web site related support requests to include CMS changes, page adds/changes, and working with Vendors to resolve technical issues and requests.

  • After hours pager up to twice per month.




EDUCATION/REQUIREMENTS/SKILLS:



  • A minimum of a AA Degree is required (4 year degree preferred)

  • Understanding of Automobile Dealership operations and procedures.

  • 3+ years of customer support experience in IT help desk environment.

  • Strong listening skills with ability to empathize, focusing on customer service; exceptional oral and written communication skills with all levels of customer, peers and managers via documentation, telephone and email.

  • Ability to respond to common inquiries or complaints from customers, management and partners.



Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:


Contact Information:
Contact Name: SNI Technology Company Type:
Company: SNI Technology
City:
State:
Zip:

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