Returns Specialist (5am shift $15 hr) job Aberdeen Maryland
Returns Specialist (5am shift   $15 hr) job Aberdeen Maryland
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Returns Specialist (5am shift / $15/hr) Job

Employer Name: SpiderID: 8694621
Location: Aberdeen, Maryland Date Posted: 5/30/2019
Wage: Negotiable Category: Warehouse/Inventory
Job Code: R-05528

Job Description:

The Returns Coordinator is responsible for real time systems accuracy maintenance during delivery team release. He/she is accountable for IDOC and discrepancy report review and reconcilement; records, researches and resolves open delivery and return issues in cooperation with Returns Department for close-out of delivery dates; will maintain an open flow of communication between Delivery Managers, Depots, Customer Care, Returns and WMS Operations; support a cooperative Management Team to address and resolve interdepartmental issues. This position reports to the WMS Manager.

Job Responsibilities

  • Perform SAP/RP adjustments in real time while releasing delivery teams using updated release procedures

  • Perform open delivery/return research, one and three days out from delivery

  • Log and review store/accounting requests to PGI/PGR documentation

  • Maintain an open dialog with depots addressing discrepancies, held merchandise, go-backs and other critical issues to increase accuracy and visibility of merchandise and customer satisfaction

  • Sustain working knowledge of all procedures and policies for system interface and customer account management

  • Provide regular feedback to WMS Lead/Manager

  • Review and correct SHIPCON IDOC errors, and report to WMS Lead/Manager

  • Maintenance of Truck Release Log

  • Provide support for administrative/clerical functions as needed

  • Decision Making Responsibilities:

    • All decision making responsibilities are under the direct supervision of the WMS Lead/Manager. Work is performed within standard practices with limited opportunity for un-reviewed decision making

  • Financial Responsibilities:

    • This position will affect customer accounts. Review and changes to a customer's account may be determined by the Coordinator and must conform to guidelines approved by WMS Manager

  • Supervisory Responsibilities:

    • This position does not have direct supervisory responsibilities. May provide routine information and support to less experienced staff

Required Qualifications

  • High School or equivalent experience in a Warehouse atmosphere

  • Types 35-40 words per minute

  • Strong verbal/written communication and organizational skills

  • Skilled at multi-tasking and managing competing priorities

  • Working knowledge of Windows Applications including Word, Excel and Outlook

  • Detail oriented and accurate

  • Good problem solving skills

  • Demonstrated ability to quickly recognize and diagnose trend and patterns in inventory transaction data

  • Must be able to work flexible hours determined by the needs of the department including weekends and evenings

Preferred Qualifications

  • Some Excel experience preferred

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: Bob's Discount Furniture Company Type:
Company: Bob's Discount Furniture

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