Service Customer Support Representative job Indianapolis Indiana
Service Customer Support Representative job Indianapolis Indiana
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Service Customer Support Representative Job

Employer Name: MH Equipment SpiderID: 8568553
Location: Indianapolis, Indiana Date Posted: 4/16/2019
Wage: Category: Customer Service/Technical Support
Job Code:
Number Of Openings: 1

Job Description:
Job Responsibilities:
•Answer phones.
•Take and enter service calls in our Dispatch system.
•Dispatch technicians to customer service calls.
•Enter daily timecards and prepare hourly payroll as required. Time entry needs to be entered daily for all technicians.
•Complete and close work orders for assigned techs.
•Open PM and customer work orders for assigned techs.
•Responsible for monitoring PM completion throughout the month to obtain 100% PM completion rate.
•Enter and track fleet/warranty service claims for assigned techs.
•Prepare written quotes for the service department and fleet accounts for assigned techs. Monitor and track quote completion/close rate.
•Assist with tracking and control of work in process (WIP) for assigned techs.
•Follow policies and procedures.
•Monitor Lunch Compliance, OT Authorization Rules, and Unpaid Time
•Perform all other administrative duties as assigned.

Job Requirements:
Job Requirements:

As a Service Customer Support Representative with MH Equipment, you must have professional customer relations skills, must be neat and organized, good telephone skills, and the ability to cope with pressure, multiple projects, and frequent interruptions.
•Must be able to work independently as well as have the ability to function well within a team environment.
•Proficiency in Word, Excel, Outlook, and PowerPoint required. Other helpful computer skills include working knowledge of Adobe Acrobat Suite.
•Knowledge of company products and policies.
•Accurate and detail-oriented.
•Strong verbal, telephone, and written communication skills.
•Analytical and organizational skills.
•Accounting knowledge or aptitude is beneficial.
•Ability to cope with pressure situations, multiple projects, and frequent interruptions.
•Regular and prompt attendance.
•Present a professional image in personal appearance, dress and preparation.

Working Conditions: Employee is expected to work forty hours per week plus overtime as required. This is an hourly position.


At MH Equipment, we understand that our employees work hard, so we offer a competitive base commission, a generous benefits package and a positive work environment that recognizes integrity, inspires passion and enables personal growth:
•Medical, dental and vision insurance
•401(K) retirement plan with employer match up to 50%
•Pre-tax flexible spending account for healthcare expenses
•Life and voluntary supplemental life insurance
•Short and long-term disability insurance
•Paid holiday, vacation, personal and sick days
•8 hours of paid time per year to volunteer at a charity of your choice
•Employee Assistance Program
•Financial assistance for adoptions
•Travel assistance
•Designated corporate charities

MH Equipment is proud to be an Equal Opportunity Employer.

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required: 4
Education Required: High School
Overnight Travel: None
Vacation Time: 2 weeks / year

Job Benefits:
Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Other Benefits

Company Profile:
MH Equipment is an authorized Hyster and Yale lift truck and forklift dealer that provides top quality material handling equipment to meet our customers' needs. We sell a broad selection of Hyster forklifts and Yale truck lifts that will fulfill any job specification as well as a terrific array of other new and used material handling equipment. We have won the Hyster “Dealer of Distinction" award multiple times. We give back to the communities we do business in through the His First Foundation, which contributes 10% of our annual income to charitable endeavors that our employees are involved with. Being a member of the MH Equipment family means being part of a fast-growing company that offers daily opportunities to learn and succeed. Our focus and culture are centered on our beliefs that people matter, passion inspires and purpose unites.

Contact Information:
Contact Name: Caroline McMillan Company Type: Employer
Company: MH Equipment
City: Indianapolis
State: Indiana
Web Site:

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