Application Support Engineer job Minneapolis Minnesota
Application Support Engineer job Minneapolis Minnesota
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Application Support Engineer Job



Employer Name: SpiderID: 8537251
Location: Minneapolis, Minnesota Date Posted: 4/4/2019
Wage: Negotiable Category: Information Technology
Job Code: R31781

Job Description:



Summary:

Merrill Application Support offers exceptional opportunities to grow your career with leading edge cloud technologies in a fast-paced global environment. Our employees are a dedicated and supportive team of the industry's best people focused on collaboration, innovation and improving our products and ourselves. We offer flexible hours, autonomy, a great work environment and training to build your skills and career.



As an Application Support Engineer you will represent the Product team to triage and solve issues for our clients and our services organization as well as have opportunities to build solutions via our internal tools team and work with monitoring and automation with our Performance and Reliability Team . Application Support is seen as a team of creative, innovative problem solvers who drive solutions and improvements in the product for our customers.

Essential Duties



  • Troubleshoot and solve complex product and configuration issues.

  • Triage, clarify, prioritize and document client issues, workarounds and solutions. Be the point of contact for the R&D and Product Management for all Client Issues

  • Facilitate collaboration and communication between team members, internal departments and clients.

  • Represent Application Support in product sprints, client escalations and interactions with IT.

  • Mentor and train new team members.

  • Participate in on-call rotation.

  • Work on our internal tool suite with in-house built apps, Salesforce.com, and other vendors

  • Work alongside Devops to monitor application performance, our CICD pipeline, and automate reliability tasks.




Qualifications

We are looking for a combination of these Technical Abilities:



  • Experience with Java, C#, among other modern languages

  • SQL and DBA Systems Experience

  • Operations or Systems Administration Skills

  • Cloud Computing Experience (Azure, AWS, etc)

  • SaaS Networking Experience

  • Big Data and Data Analytic tools and design


The person we are looking for has:



  • Natural problem solving skills

  • A technical aptitude and hunger to learn

  • The Desire and Ability to be an Advocate of the Client

  • Ability to work across many roles, including software development, dev-ops, Client Services, and Product Management

  • Superior writing skills for capturing knowledge, documenting bugs and creating stories

  • Strong organizing and time management skills

  • A commitment to being a team player in a global support environment




Education &Experience:



  • Bachelor's Degree in Computer Science, Math, Engineering, IT, or equivalent. Combination of relevant education and experience may be considered in the place of the Bachelor's Degree.

  • 1-3+ years professional experience in a software or IT environment.




Key Success Factors

Our most successful people have these attributes:



  • Champions of Technical ideas

  • Not afraid to take ownership of areas of a production software application

  • Proven ability to manage customer expectations

  • Ability to multi-task, effectively "switch gears" and manage multiple issues, actions, and time-critical tasks

  • Have a passion for learning & exploring exciting new technologies

  • Exceptional diagnostic ability and are skilled in learning and using industry standard tools and techniques

  • Are strong trainers and coaches


Bonus Points for experience with:



  • Mongo databases

  • Alfresco, React, Typescript

  • Jira, Splunk, BigIP, Adobe LifeCycle,

  • Problem management, incident management and root cause analysis techniques





Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:


Contact Information:
Contact Name: Merrill Communications LLC Company Type:
Company: Merrill Communications LLC
City:
State:
Zip:

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