Help Desk Support job Center Valley Pennsylvania
Help Desk Support job Center Valley Pennsylvania
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Help Desk Support Job

Employer Name: SpiderID: 8535538
Location: Center Valley, Pennsylvania Date Posted: 4/3/2019
Wage: Negotiable Category: Information Technology
Job Code: BBBH29329

Job Description:

Job Summary

  • Provides remote and on-site support to user base, including clients, customers and partners.

  • Take support calls and log issues into problem management system.

  • Diagnoses basic hardware and software problems by phone or email.

  • Responds to customer inquiries and answers customer's basic questions.

  • Assists clients via research and problem solving.

  • Refers more complex questions to appropriate subject matter expert.


  • Provide front line support to sales team members and end-users primarily on North America Order Automation (OA) system and/or on Apttus to answer questions and resolve issues, as well as manage order queue

  • Provide support in complex product configurations and pricing as well as custom order form generation

  • Proactively identify areas of improvement and partner with business/technology to determine best approach for implementation

  • Partner closely with cross-functional team members, including technology, to research and resolve issues

  • Make administrative as well as business changes to OA tables and/or global QTC tables as necessary

  • Participate in user acceptance testing and securing signoff for change requests

  • Willing to work late hours during month end support 8. Manage projects into OA/Apttus

Please submit your resume for consideration. Once submitted, feel free to contact Sanka at 646-856-8903 for additional information.

Approx. Duration: 6 months

About Hired by Matrix

Hired by Matrix, Inc. founded in 1986, is a certified Woman-Owned Business Enterprise (WBE) dedicated to providing the highest quality of job opportunities to our candidates and staffing services to our clients. We are a full service staffing firm with experience recruiting and delivering for IT, Accounting & Finance, Administrative & Clerical, Clinical & Scientific, and Marketing disciplines. Our long history in the staffing industry and dedication to excellence are the key differentiators that have fueled our success for over 30 years.

As the staffing industry evolves, Hired by Matrix Inc. continues to develop and grow. By combining our expertise with a keen understanding of each client's needs, we are able to source for the most qualified candidates. Our commitment to servicing our clients corresponds with our commitment to finding the perfect match between our clients and candidates and maintaining our relationships long term.

Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days and a 401k option after one year.
Equal Opportunity Employer
WBENC Certified
WOSB Certified
*CEO Sharon Olzerowicz serves on the WBENC Board and is a long-standing member of the Forum Governing Group.

Connect with us on LinkedIn and see how we can impact your career!
Hired by Matrix Career Center:

Job Criteria:
Start Date:
Position Type: Contractor
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: Hired by Matrix, Inc. Company Type:
Company: Hired by Matrix, Inc.

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