E- Services Product Manager - Rentokil job Charlotte North Carolina
E- Services Product Manager - Rentokil job Charlotte North Carolina
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E- Services Product Manager - Rentokil Job

Employer Name: SpiderID: 8535429
Location: Charlotte, North Carolina Date Posted: 4/3/2019
Wage: Negotiable Category: Information Technology
Job Code: 2019-17535

Job Description:


Pest E-Services Product Manager

Purpose of Position

The Pest E-Services Product Manager develops and manages Rentokil North America's customer extranets and other internet-connected service offerings (our E-Services). The person in this role also develops and manages the development of new related products and product launches; as well as conducts market research; generates product requirements; determines product specifications, works with IT on production timetables, pricing, and time-integrated plans for product introduction; and manages product life cycles.

This position will initially be responsible for outlining the Pest E-Services product road map for all online/IoT products and services. Key to this position is understanding the customer, the competitive landscape and the market needs, in order to formulate a succinct, actionable and revenue-generating product plan.

Primary or Key Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:

  • Develop and execute on an Pest E-services product road map and plan.

  • Develop a clear product launch and commercialization process and methodology to ensure success at all levels; internally and externally.

  • Manage all product development and key performance indicators (KPIs).

  • Create an annual product go-to-market strategy and tactical plan.

  • Support the design and execution of sales channel plans and go-to-market actions, including the development of sales enablement tools and methodologies.

  • Perform regular SWOT and market analysis.

  • Provide field support for customer demonstrations.

  • Support and manage all segment related go-to-market activities.

Key functions and outputs

  • Specify the research needed to obtain market information ato determine customers' needs.

  • Review product specifications and requirements; appraise new product ideas and/or product changes, and recommend the nature and scope of present and future Pest E-Services product lines.

  • Compare the company's product to competitors' products and assess market competition.

  • Own product marketing communication objectives to direct the efforts of product line communications.

  • Be responsible for supporting the delivery of product performance results; revenue, and the number of users.

  • Act commercially, with respect to deriving/sharing product market data, interactions with customers (Voice of Customer, Sales calls, etc.) and field salespeople.

  • Prepare short-term and long-term product sales forecasts, special reports and analyses, and answer questions and requests to provide information to management.

  • Analyze proposed product requirements and product development programs; prepare return-on-investment analyses; and establish time schedules with IT and product development to bring new products to market.

  • Develop time-integrated plans with sales, advertising, and production to introduce and market new products.

  • Use market research data; review production and sales costs; anticipate volume; cost special and customized orders to drive product pricing.

  • Attend educational workshops, review professional publications; establish personal networks, and participate in professional societies to maintain professional and technical knowledge.

  • Embody the Rentokil values of Service, Relationships and Teamwork.


  • Deliver Results

    • Ambition to achieve goals/objectives and the discipline, organization and perseverance to deliver outstanding customer service.

    • Focus on delivering improved performance.

    • Demonstrate understanding of what high performance looks like in their area of the business.

    • Set challenging goals for self and others.

    • Seek feedback from others in order to plan performance improvement to achieve goals.

    • Appear energized and energizes others by exceeding set goals.

    • Develop clear and realistic targets and plans for self and others, to ensure optimum delivery of specific objectives.

    • Strives to overcome perceived obstacles.

    • Challenges established ways of doing things to achieve goals more effectively.

  • Act Commercially

    • Ability to gather and make sense of large amounts of information and apply it to make business and customer focused decisions.

    • Analyze problems thoroughly and make good and timely decisions.

    • Use understanding of trends and patterns in business data to develop business plans, actions or processes.

    • Research the competitive environment to identify opportunities and threats.

    • Use financial and business information to identify key activities that are linked to high performance.

    • Review the business processes and activities in order to seek improvement.

    • Make tough business decisions in light of customer and commercial requirements.

  • Manage Self

    • Manage emotions to remain calm, focused and optimistic while dealing with a constant stream of demands.

    • Display courage.

    • Show awareness of both positive and negative impact on others and how this affects outcomes.

    • Adapt behavior to positively affect outcomes.

    • Express a belief that they and colleagues possess the capability to resolve challenging issues.

    • Ask for feedback from others and uses this to plan development.

    • Resolute in sticking to decisions that are beneficial to the business, even if they are not popular.

  • Coach and Develop

    • Encourage long term development of others to build capability.

    • Provide structure and consistent feedback.

    • Provide specific positive and balanced feedback for developmental purposes.

    • Give negative feedback in behavioral rather than personal terms.

    • Provide suggestions to others on how to tackle areas for development.

    • Use the information from the Performance Development Review to identify strengths and areas for development for others.

    • Celebrate success.

  • Work with Others

    • Build relationships and collaborating with others (e.g. customers, colleagues, partners & suppliers) to achieve our mission.

    • Involve others.

    • Seek input and opinions from others to help make a specific decision.

    • Build and maintain positive relationships in the team by valuing others' contribution and experience.

    • Demonstrate willingness to learn from others' experience and contribution.

    • Work in partnership with others to achieve individual and team objectives.

    • Take initiative to resolve conflict through listening to all parties.

  • Display Leadership

    • Ability to inspire others to achieve Rentokil North America's objectives and to hold them accountable for high standards of performance.

    • Make the team effective and hold individuals to account.

    • Create the environment that enables the team to perform at its best (e.g. engaging others in the vision, providing appropriate structure, getting the right people, keeping up morale).

    • Effectively delegates responsibility, providing support as required.

    • Demand high levels of performance, quality of service, and holds people to account by ensuring targets are met.

    • Recognize as the natural 'go to' person.

    • Develop relationships across the teams and inspires others to achieve results.


Degree/Diploma Candidate

Program of Study


Bachelor's Degree



Preferred Skills:

  • Advanced knowledge of Microsoft Office Suite 2007 or later, especially Word, Excel and PowerPoint.

  • Knowledge of Google Suite and associated programs frequently used at Rentokil North America.


Years of Experience

Type of Experience


3+ years

3 years

Software marketing and product management experience

Prior supervisory experience



Certifications & Licensures

No licenses/certificates are required for this role.

Working Conditions

This is a full-time position. While the Pest E-Services Product Manager will report to an office, occasional travel to North America sites may be required. There may be overnight travel required.

Work Schedule: This job tends to have regular office hours but may have extended hours due to time-sensitive sales deadlines and time frames. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Evening and weekend work may be required as job duties demand.

We are Proudly an Equal Opportunity Employer!
EOE AA M/F/Vet/Disability

Link to Federal employment poster:

Pay Transparency Nondiscrimination Provision

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: Rentokil Company Type:
Company: Rentokil

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