Customer Service Teammate job Bracebridge Ontario
Customer Service Teammate  job Bracebridge Ontario
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Customer Service Teammate Job

Employer Name: SpiderID: 8508839
Location: Bracebridge, Ontario Date Posted: 3/23/2019
Wage: Category: Customer Service/Technical Support
Job Code: 2138580

Job Description:
Our auto parts provider company has over 2800 stores in North America and is currently looking to hire a Customer Service Administrator in Bracebridge. We work in close partnership with a number of automotive suppliers and manufacturers to provide them with equipment that exceeds their expectations.

The Customer Service Teammate will have expert knowledge of store operations, advanced automotive system knowledge and parts knowledge. This role is responsible for providing advanced automotive problem resolution including identification, troubleshooting and project assistance for Do-It-Yourself (DIY) customers.

What you will do:
Best-in-class customer service and DIY issue resolution
Provide incredible selling experience for all DIY customers including walk-in, on-line orders and phone
Achieve personal / store sales goals and service objectives
Manage DIY services including testing, battery installation, wiper installs, etc.
Ensure high standards of customer service and store appearance standards
Key holder responsibilities (task assignment and completion, safety, open/close duties)
Assist in store inventory processes including POGs, truck put away, shoot outs, cycle counts, back stock, etc.
Back Up to Professional services
Store Cleanliness including floors, bathrooms, facing, dusting, parking lot

What we are looking for:
High school diploma or general education degree (GED)
3-5 years of prior automotive parts experience
Proven sales ability with past experience in fulfillment of customer transactions
Friendly communication
Operating inventory systems and store equipment
Parts and automotive system knowledge skills
Advanced solution, project and product quality recommendation ability
Advanced parts lookup and sourcing
Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
Understand and execute instructions furnished in written, oral, or diagram form
Successfully complete the Parts Knowledge Assessment
Use Microsoft software effectively (Word, Excel required)
Strong organizational skills
Ability to work an assortment of days, evenings, weekends and holidays as needed

Apply today!

Keywords: Ontario, ON, Gravenhurst, Orillia, Midhurst, Barrie, Wasaga Beach, Port Severan, Port Carling, Parry Sound, Brechin, Beaverton, Minden, Haliburton, Magnetawan, Burk's Falls, Bancroft, Customer Service Representative, Customer Service Rep, CSR, Customer Support, Customer Service Agent, Customer Care Representative, Customer Care Agent, Customer Service Specialist

Contact Information:
Contact Name: Net Hire Company Type:
City: Bracebridge
State: Ontario
Web Site:

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