Customer Service Associate - Automotive Parts job Ottawa Ontario
Customer Service Associate - Automotive Parts  job Ottawa Ontario
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Customer Service Associate - Automotive Parts Job



Employer Name: SpiderID: 8507931
Location: Ottawa, Ontario Date Posted: 3/23/2019
Wage: Category: Customer Service/Technical Support
Job Code: 2139499

Job Description:
We are a first-class auto parts supplying company who provide our customers with merchandise that range from accessories to equipment for virtually all automobile makes.

Advanced level Do-It-Yourself (DIY) sales position with expert knowledge of DIY business. The role has expert knowledge of store operations, advanced automotive system knowledge and parts knowledge. This role is responsible for providing advanced automotive problem resolution including identification, troubleshooting and project assistance for DIY customers. The role has the ability to source from numerous places. The role has in-depth knowledge of the store inventory and maintenance processes.

Primary Responsibilities:
Best-in-class customer service and DIY issue resolution: walk-in, on-line orders and phone
Achieve personal / store sales goals and service objectives
Manage DIY services including testing, battery installation, wiper installs, etc.
Ensure high standards of customer service and store appearance standards
Key holder responsibilities (task assignment and completion, safety, open/close duties)
Assist in store inventory processes
Back-up to Professional services
Store Cleanliness including floors, bathrooms, facing, dusting, parking lot

Qualifying Factors:
3-5 years of prior automotive parts experience
Proven sales ability with past experience in fulfillment of customer transactions
Advanced selling skills
Friendly communication
Ability to locate and stock parts
Safety knowledge and skills
Operating inventory systems and store equipment
Parts and automotive system knowledge skills
Operating POS and Parts lookup systems
Expert at testing and diagnostic equipment for DIY services
Advanced solution, project and product quality recommendation ability
Advanced parts lookup and sourcing

Apply today!



Keywords: Customer Service Representative, Customer Service Rep, CSR, Customer Support, Customer Service Agent, Customer Care Representative, Customer Care Agent, Customer Service Specialist, , Ontario, ON, Green Valley, Apple Hill, Dunvegan, Maxville, Moose Creek, Ottawa, Martintown, Williamstown, Lancaster, Cornwall, Casselman, Limoges, Enbrun


Contact Information:
Contact Name: Net Hire Company Type:
Company:
City: Ottawa
State: Ontario
Zip:
Web Site: http://canadajobsandcareers.ca/jobs/apply/1552737671.html

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