Software Developer job Indianapolis Indiana
Software Developer job Indianapolis Indiana
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Software Developer Job

Employer Name: Talentmatrix Inc SpiderID: 8502675
Location: Indianapolis, Indiana Date Posted: 3/21/2019
Wage: 55$/hr Category: Computer Software/Programming
Job Code: 0201901
Number Of Openings: 1

Job Description:
Experience in designing and implementing Incident Management, Problem Management, Change Management, Asset Management and Service Catalog.
Record all Service Now INCIDENTS and TASKS resolved, redirected and reassigned.
Make outbound contact with clients, be it via email or phone call, to perform client's needs per tickets in Service Now whether it be installations, software errors or system configurations.
Expertise in effective identification of incidents affecting the Client computing environment, coordination of appropriate response to restore service and for the continuous improvement of Global Operations Center services through active engagement in all ITIL process areas.
Create various workflows for Incident Management, Change Management, Service Requests and SLA's.
Work on fixing bugs and doing enhancements for Incident, Problem and Change management and Service Catalog modules.
Provide 24 x 7 on call support as part of a scheduled rotation with other team members.
Responsible for on call 24 hours a day for problem determination and resolution.
Develop software solutions using JAVA 8 with Spring framework and JavaScript, JSF, JQuery one or more Web Services, MYSQL, XML, HTML and CSS.
Work on service now performance Analytics module, involved in configuring the incident dashboard.
Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in Service Now.
Handle incident resolution for Service Now instances and tenants including troubleshooting and patching.
Define SLA, OLA and Contract for the customer.
Configure SLA workflow for the advance SLA configuration.
Develop new service catalog items and fix bugs in incident, problem and change management.

Job Requirements:
Bachelor's degree (or the equivalent) in a closely related field.

Job Criteria:
Start Date: Immediate
Position Type:
Years of Experience Required: 1
Education Required: Bachelors
Overnight Travel:
Vacation Time:

Job Benefits:
Casual Dress, Company Cafeteria

Contact Information:
Contact Name: libin Company Type:
Company: Talentmatrix Inc
City: Indianapolis
State: Indiana
Zip: 46202
Web Site:

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