OTN Care Navigator job Seattle Washington
OTN Care Navigator job Seattle Washington
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OTN Care Navigator Job

Employer Name: DESC SpiderID: 8500745
Location: Seattle, Washington Date Posted: 3/20/2019
Wage: 39,016.00 - 43077 Yearly Salary Category: Social Services
Job Code: 108651554

Job Description:
Location: Seattle, WA
Days Off : Saturday, Sunday
Pay Range : $39,016 - $43,077 annually
Shift: Day
Insurance Benefits: Dental, Life, Long-term Disability, Medical
Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

The DESC Opiate Treatment Networks (OTN) program is a low-barrier initiative created to provide opioid replacement therapy under a contract with the Washington Health Care Authority (HCA), funded through the federal Center for Substance Abuse Treatment (CSAT), part of the Substance Abuse and Mental Health Services Agency (SAMHSA).

The OTN Care Navigator will collaborate with a multi-disciplinary team responsible for providing outreach and office-based Buprenorphine services to mentally ill, often homeless, and chemically affected adults experiencing opioid dependence, who have significant barriers to accessing more conventional treatment resources. Under the supervision of the OTN/BUP Nurse Supervisor, the OTN Care Navigator will work closely with staff at DESC's 216 James Street Clinic (the OTN Service Initiation Site) and DESC's Main Shelter and the Navigation Center (the OTN Local Medication Assisted Treatment Sites). The OTN Care Navigator will help ensure continuity of care and warm handoffs by coordinating client care, keeping clients engaged with services, addressing issues related to relapse, and communicating client needs to staff.


  • Outreach potential OTN clients at the 216 James Street Drop-In Center and Clinic, DESC's Main Shelter, and the Navigation Center, in coordination with onsite staff.

  • Schedule OTN client appointments and follow-up with clients on missed appointments.

  • Conduct OTN client screenings, assessments and evaluations, and provide basic health and harm reduction education to clients.

  • Assist OTN clinical staff in coordinating client services, support, and treatment plans. Provide case management aide services in conjunction with Case Managers and other program staff.

  • Coordinate OTN client referrals to an appropriate Local Medication Assisted Treatment (MAT) Site and tobacco cessation services, if appropriate.

  • Ensure continuity of care by providing a warm hand-off between internal and external MAT providers upon a client's transfer from any current treatments.

  • Facilitate referrals for infectious disease screenings, permanent housing, employment services, withdrawal management services, transportation, hygiene services, nutrition services, and referrals to Opioid Use Disorder or behavioral health counseling.

  • Expedite OTN clients' enrollment into Medicaid, as necessary.

  • Engage clients through creative, resourceful strategies that build trust and confidence.

  • Be familiar with individual OTN clients, their histories, needs and treatment plans in order to respond promptly and appropriately to requests for information from staff and clients.

  • Assist in creating and monitoring completeness of client charts. Document OTN case management and coordination services in CHASERS, as needed and in accordance with established procedures.

  • Assist with OTN program data collection, grant data recordkeeping, medication diversion control, and reporting requirements. Coordinate with OTN program staff to ensure accuracy and completeness of information entered into system.

  • Participate as a member of a multi-disciplinary OTN program team providing ongoing advocacy and integration of services to people who are mentally ill, homeless, and formerly homeless.

  • Participate in psychiatric consultation, supervision, program meetings and in-service trainings; participate in clinical reviews and case conferences for clients participating in the OTN program.

  • Comply with the agency's clinical accountability policies and procedures; maintain current and complete clinical records; participate in quality assurance reviews when assigned.

  • Participate in verbal de-escalation and physical interventions in emergent situations and be willing and able to assist other staff as needed to maintain a safe and secure environment.

  • Other duties as assigned.


  • Firm commitment to being part of innovative work in harm reduction and low barrier service delivery.

  • Interest or experience in working with clients who are difficult to engage and refer to traditional programs.

  • Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors.

  • Ability to relate to a wide range of people, demonstrate highly developed communication skills, and have a desire to serve clients who are homeless and/or mentally ill.

  • Strong knowledge of relevant community resources and methods for accessing them, or an ability to quickly learn about such resources.

  • Ability to handle sensitive information with a high degree of professionalism.

  • Possess strong communication and writing skills.

  • Computer skills, including data entry and word processing experience.

  • Willingness to be flexible and work cooperatively with coworkers to accomplish all responsibilities of the team.

  • Ability to work flexible hours as required by program and staffing needs.

  • Ability to remain open and receptive to constructive feedback.

  • Ability to communicate and work effectively with individuals from diverse backgrounds and disciplines.

  • Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for clients.

  • Be able to pass a Washington State Criminal background check.


  • Relevant Bachelor's degree in social work, psychology, or related behavioral science, or

  • Bachelor's degree in any field and 1 year of paid work experience in social services, or

  • Relevant Associates degree and 1 year of relevant paid work experience, or

  • Any Associates degree and 1 year of highly relevant paid work experience, or

  • A combination of 1 year of highly relevant paid work experience and formal training in clinical and case management skills to demonstrate an ability to successfully perform the job.


  • Knowledge and skill in working with co-occurring mental health and substance abuse disorders; with homeless or formerly homeless individuals; harm reduction strategies; and crisis and stabilization experience.

  • Bicultural and/or bilingual background/experience.

  • Valid Washington State driver's license and insurable driving record.

  • Strong applicants are able to demonstrate the ability to be positive in their empathetic responses to all persons; understand the value of meaningful and deep client engagement; have the potential to acquire the necessary knowledge, attitudes and skills of an effective crisis worker; and value a non-judgmental response to sensitive issues. Candidates should be able to accept feedback and work in a highly collaborative and potentially stressful environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, sexual orientation, age, national origin, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Women and minorities are encouraged to apply.

PM17 #LI-DD1


Job Criteria:
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Years of Experience Required: 1
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Web Site: http://www.Click2Apply.net/rgmt7fw54thk66qz

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