Banquet Captain (Full-Time) job Brookfield Illinois
Banquet Captain (Full-Time) job Brookfield Illinois
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Banquet Captain (Full-Time) Job

Employer Name: Chicago Zoological Society / Brookfield Zoo SpiderID: 8393127
Location: Brookfield, Illinois Date Posted: 2/6/2019
Wage: Category: Management
Job Code: 1805BR
Number Of Openings: 1

Job Description:
The full-time Banquet Captain contributes to the success of the Chicago Zoological Society by managing the operational aspects of all Catered Events and ensuring an extraordinary guest experience, contributing to the Society’s financial sustainability.

Duties and Responsibilities:
• Responsible for the operational phase of all catered events and ensures success in functional area of expertise and proficiency to coordinate flawless events. Oversee financial aspects of operations includes staffing and beverage costs. During event operations and where multiple events may be happening simultaneously, the Banquet Captain directs and supervises all Seasonal Banquet staff that may include 60+ staff members.
• Works with Seasonal staff who are responsible for start-to-finish coordination of all details, logistics, entertainment, catering, site arrangements, etc., to ensure overall success in their respective operations. Meet with Banquet staff prior to events to ensure all details are arranged. Review Banquet Event Orders with Sales Manager, Banquet Staff, and Chef to coordinate events and ensure success.
• Work closely with the Manager and Assistant Manager, Catered Events Operations throughout entire staffing selection process, job assignments, training and development, counseling, appraisal and recognition actions.
• Plan, direct, control, and evaluate departmental activities. Establish and reinforce first-class service procedures, set-up procedures, and departmental operating standard procedures. Work closely with Catered Events Sales Managers to maximize efficient and cost-effective use of space.
• Maintain good working relationships with all CZS departments. Coordinate operational standards with other departments.
• Keep management informed of all emergent issues within the Catered Events Department.
• Other related duties as assigned.

Job Requirements:
This position includes the following requirements:
• Associate’s degree in Business Administration, Hotel and Restaurant Management or related field, or equivalent experience required.
• Three years’ relevant experience in hotel, banquet, or special events management required.
• Two years’ supervisory experience required.
• Strong customer service skills required.
• Basic computer skills required.
• Must possess strong communication, coaching, and interpersonal skills.
• Strong organizational skills are required.
• Solid experience successfully coordinating multiple projects and activities. Must be able to work effectively under pressure and juggle multiple priorities.
• Must hold or obtain a Food Service Sanitation certificate as required by the city, county, and state within one year of hire.
• Cultural competency; experience and/or ability to work and interact effectively with a diverse, multicultural audience.
• A valid driver’s license is required.

Additional Information: This position description summarizes the primary duties and functions of this position, but should not be considered a complete listing of every duty the incumbent may ever be called upon to perform. Must adhere to the Society’s high standards and represent the Society in a professional manner at all times. Incumbent is required to gain an understanding of the organization, its mission, vision, values, and operating philosophies, and how the Catered Events Department activities impact the Society. This position requires weekend, holiday, and evening work.

The Chicago Zoological Society is an Equal Opportunity Employer.

If interested in being considered for this opportunity, please visit the CZS Career Center to obtain more details about the position and to apply by submitting your profile. Please visit our website at Please look for requisition number 1805BR.

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Job Benefits:
Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Other Benefits

Contact Information:
Contact Name: Wendy Larsen Company Type: Employer
Company: Chicago Zoological Society / Brookfield Zoo
City: Brookfield
State: Illinois
Zip: 60513
Web Site:

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