Service Assistant job Baltimore Maryland
Service Assistant job Baltimore Maryland
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Service Assistant Job

Employer Name: Truck Crane Solutions SpiderID: 8389007
Location: Baltimore, Maryland Date Posted: 2/4/2019
Wage: 32,000 Category: Heavy Equipment
Job Code:
Number Of Openings: 1

Job Description:
Assist the Service Manager with the day to day running of the service department.
Facilitate work order opening and organization.
Maintain service schedules and provide to senior management on a daily basis.
Communicate with the Service Manager and service technicians on daily service schedules and job planning.
Ensure timely and accurate delivery of parts needed for each job to the service technicians.
Ensure all inventory parts released by the parts department to the service department are accounted for on each work order provided to the service technicians.
Verify completed work orders for accuracy prior to submitting to the billing department for invoicing.
Maintain and collect daily logs and service reports for the service technicians.
Document and report all quality issues related to the service department as each issue occurs and report to senior management.
Prepare all other reports regarding the service department, ensure reports are error free and submit to management as per company policy.
Monitor all service inquiries and procedures to ensure completion of all clients’ requirements.
Work directly with the Service Manager and technicians to create estimates for approval.
Administer check lists, service requests, instructions and schedules to ensure all service technicians comply with established service department procedures.
Assist the Service Manager with fielding calls from customers and delegate or perform call requirements quickly.
Greet and assist customers dropping off units for service.

Job Requirements:
2+ years working in a similar service environment.
Supervisory or team lead experience preferred.
High school diploma or equivalent required.
Strong organizational and communication skills.
Extremely detail oriented.
Must possess strong decision making and judgement skills.
Basic computer skills, Microsoft Word, Excel and Outlook.
Basic math skills.
Technical or mechanical aptitude.
Strong leadership skills.
Must have valid drivers' license.

Job Criteria:
Start Date: 03/01/2019
Position Type: Full-Time Permanent
Years of Experience Required: 2
Education Required: High School
Overnight Travel:
Vacation Time:

Job Benefits:
Health/Dental Benefits, Retirement Benefits

Company Profile:
Truck Crane Solutions (TCS), is a leader in the mid-Atlantic region, providing new truck crane builds, new crane installations and unparrelled service and support to our customers. TCS partners with FASSI Crane and FASCAN International, Inc. to utilize the newest and most innovative designs that provides next generation truck crane platforms. From quick oil changes to complete comprehensive maintenance programs, TCS is one hundred percent committed to professionally support and service our customers’ equipment requirements.

Contact Information:
Contact Name: Gary Stewart Company Type: Employer
Company: Truck Crane Solutions, LLC Phone:
Street: 4525 North Point Blvd. Fax:
City: Baltimore
State: Maryland
Zip: 21219

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