Team Manager - Customer Care DFW job Fort Worth Texas
Team Manager - Customer Care DFW job Fort Worth Texas
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Team Manager - Customer Care DFW Job

Employer Name: SpiderID: 8344189
Location: Fort Worth, Texas Date Posted: 1/17/2019
Wage: Negotiable Category: Customer Service/Technical Support
Job Code: 1161219BR

Job Description:

Position Description :

  • Anticipates and prepares for upcoming resource or information needs

  • Coordinates, completes, and oversees job-related activities and assignments

  • Ensures agent productivity, manages associate performance, and drives floor production

  • Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity

  • Modifies and adjusts Contact Center operations as required to meet service level agreements

  • Provides supervision and development opportunities for associates

  • Resolves escalated customer and associate calls and/or issues

Minimum Qualifications :

  • 1 year of supervisory experience.

  • 2 years experience addressing and responding to customer requests in the customer service, contact center, or retail industry.

  • Associate's degree in Retail Management, Business, Psychology, Counseling, Business Administration, or related field OR 2 years experience in retail management, business, psychology, counseling, business administration, or related field.

Additional Preferred Qualifications :

  • 1 year contact center experience.

  • 3 years Walmart Stores experience.

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: Future Step Company Type:
Company: Future Step

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