IT Technician Level III job Austintown Ohio
IT Technician Level III job Austintown Ohio
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IT Technician Level III Job

Employer Name: SpiderID: 8331935
Location: Austintown, Ohio Date Posted: 1/14/2019
Wage: Negotiable Category: Information Technology
Job Code: REQ12683

Job Description:

Job Summary

The IT Technician III will be responsible for providing third-level contact and problem resolution for all users with hardware, software and application issues. This individual will respond to requests for technical assistance in person, via the telephone or electronically. They will advise users of appropriate actions follow standard operating procedures and log all help desk interactions. This person will redirect issues to appropriate resources and identify or escalate situations requiring urgent attention.

Essential Job Duties and Responsibilities

  • Sets up coordinates and monitors the operation of electronic computer equipment

  • Modifies, repairs, and conducts preventative maintenance on telecommunication equipment and related systems

  • Installs, repairs and conducts preventative maintenance of personal computers and related systems

  • Configure and install servers

  • Create users in Active Directory

  • File permission for network locations

  • Knowledge of GOP (Group Policy Objects)

  • Knowledge of DFS (Distributed File Systems)

  • Knowledge of server security including firewall and anti-virus

  • Applying security patches

  • Scheduled maintenance of the server including performance monitoring and tuning

  • Working knowledge of TCP/IP, DNS, DHCP, WINS

  • Basic knowledge of Exchange and SharePoint

  • Resolving file and print server issues

  • Other duties may be assigned as required

Education and Experience Requirements

  • Bachelor’s degree in Computer Science or equivalent work experience

  • Minimum 3 years of related experience

Preferred Skills and Abilities

  • Excellent verbal and written skills

  • Must be able to work in a team environment

  • Must be well organized and have great problem solving skills

  • Good understanding of various Microsoft operating systems and software

  • Ability to gather, document and evaluate information that will lead to outstanding solutions

  • Ability to manage multiple tasks in a time-critical production environment

Working Conditions and Physical Demands

Office environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Travel Required


“Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status or any other status protected by applicable federal, state, or local law.

All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws”

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: Nordson Corporation Company Type:
Company: Nordson Corporation

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