Inside Sales Client Service Representative job Petaluma California
Inside Sales Client Service Representative job Petaluma California
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Inside Sales Client Service Representative Job

Employer Name: SpiderID: 8317707
Location: Petaluma, California Date Posted: 1/8/2019
Wage: Negotiable Category: Science/Research
Job Code: 14396

Job Description:

At Eurofins Supplement Analysis Center, we're working to be the most reliable contract laboratory in the United States. To get there, we need driven, action-oriented, and talented people who possess a growth mindset. This client-facing role is a hands-on, roll up your sleeves position that requires full commitment to delivering excellent customer service.

Eurofins Scientific is searching for a Client Service Representative in Petaluma, CA. The Client Services Representative receives sufficient authority from, and is accountable to, the Client Services Manager, or appointed designate, for the successful completion of assigned duties and responsibilities of this position.

Client Service Representative responsibilities include, but are not limited to, the following :

Facilitate the processing of client samples and managing the exchange of information between clients, our technical scientific, and business administrative staff.

Competently manage client projects, striving to execute all client requests on time with clear status updates until all deliverables are met.

Understand all Eurofins Supplement Analysis Center service offerings as well as the top selling complementary services offered by our partner labs

Serve as an inside sales representative, assertively seeking business opportunities with current and prospective clients.

Manage the scheduling, organization, communication and completetion of projects with intercompany partners (Eurofins network labs).

Track samples submitted to intercompany and 3rd party labs and notify management and project coordinators of any delays from our partner labs.

Advise intercompany and 3rd party clients in advance of any delays prior to the scheduled report date.

Answer incoming phone calls quickly and competently, providing detailed, helpful information.

Continuously evaluate and improve processes to achieve faster response times, better service to our clients, and reduced costs to the business unit.

Master company systems, including but not limited to Eurofins Laboratory Information Management System (eLIMS), Commercial LIMS Offer (COMLIMS), Microsoft CRM, Microsoft Office, EuroCSR, BookMaster, and Slack.

Master the completion of client quotations and confidently communicate project pricing to current and prospective clients.

Perform collections for aging accounts receivable for clients exceeding 60 days late payments.

Take ownership of all activities impacting assigned clients; Track and know test performance metrics (turn-around-time and reliability) and overall service levels tracked by customer surveys for assigned clients.

Communicate orally and in writing with clients and coworkers; report confidential test data to clients by phone and e-mail; convey, translate, and explain technical information between clients and technical staff; discuss sample and/or testing problems quickly and succinctly; compose written responses to clients for brochures and/or pricing information.

Monitor turn-around-times to support accurate quotations to clients and to keep Client Services Manager informed of any missed deliverables.

Maintain up-to-date client files and call logs to allow fast access to historical information.

Maintain appropriate follow-up communication with assigned accounts to ensure customer satisfaction and to monitor sales levels.

Manage time skillfully; operate with a sense of purpose and focus at all times.

Remain current on industry and business advancements and trends.

Maintain cooperative working relationships with all company employees.

Promote the company image by exercising sound judgment and ethical business practices on and off duty.

Be prepared to travel (no more than 4 days per quarter) to assist in trade shows or occasional client visits.

Adhere to company quality standards set by ISO/IEC 17025, government regulatory (cGMP, GLP), and company policies.

Maintain an orderly, clean, and safe work area and assist others in maintaining a clean, safe work environment.

Adhere to all health, safety and environmental regulations relative to assigned analytical work, maintain and assist others in maintaining a clean, safe work environment.

The ideal candidate would possess :

Bachelor's Degree preferred

Experience in a laboratory environment preferred

Some college training in science, or science background, or equivalent preferred

Supervisory experience preferred

Basic understanding of cGMP and ISO 17025 guidelines.

Excellent interpersonal and organizational skills.

Excellent written and verbal communication skills.

Responsive, independent problem solver

Winner's mindset; willing to do whatever it takes to delight customers and

Confident; takes the initiative, unafraid to make suggestions and share ideas.

Humble; willing to admit mistakes and learn quickly

Basic Minimum Qualifications :

Associate's Degree and 1-2 years related experience, or equivalent of education and experience

Customer service experience required

Authorization to work in the United States indefinitely without restriction or sponsorship

Position is full-time, Monday-Friday, 8 a.m.-5 p.m., with overtime as needed. Candidates currently living within a commutable distance of Petaluma, CA are encouraged to apply.

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and vacation, personal days, and dental and vision options.

To learn more about Eurofins, please explore our website

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: Eurofins Scientific, Inc. Company Type:
Company: Eurofins Scientific, Inc.

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