Oracle Support Specialist II job Columbus Ohio
Oracle Support Specialist II job Columbus Ohio
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Oracle Support Specialist II Job

Employer Name: SpiderID: 8302812
Location: Columbus, Ohio Date Posted: 1/2/2019
Wage: Negotiable Category: Information Technology
Job Code: 015

Job Description:

Oracle Support Specialist II

Provides ongoing technical support and maintenance of Oracle databases and responsible for Level 2 intermediate level troubleshooting.

Job Responsibilities

  • Implements medium to high risk changes on production systems.

  • Participates in the planning and designing of new platforms and integrating new technologies into existing infrastructure.

  • Resolves Level 2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes.

  • Deploys standard repeatable build outs of medium complexity.

  • Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions).

  • Supports intermediate backup strategies and disaster recovery tests. Serves a resource to level 1 technicians on routine backup strategies and disaster recovery tests.

  • Analyzes system performance indicators and recommends improvement actions.

  • Assists with monitoring vendors' release notes and implements necessary upgrades and patches as required.

  • Assists with creating and reviewing technical system recovery plans.

  • Reviews the problem management register and identifies and implements actions.

  • Installs and maintains third-party tools.

  • Makes proactive suggestions for service improvements.

  • Coaches less experienced staff in the supported products and best practice for production support.

Minimum Qualifications

  • 2-5 years of IT experience

  • Experience supporting and maintaining Oracle databases.

  • Active Top Secret security clearance (or current Tier 5 investigation)

  • Security+ (or other IAT level II certification) is required

  • Must have one of the following computing environment certifications:

    • MTA: Windows Operating System Fundamentals

    • MCSA: Windows Server 2008 (or newer)

    • MCSE: Windows Server 2008 (or newer)

    • MCITP Server Admin 2008

    • MCM: Windows Server 2008 (or newer)

    • Oracle Certified Associate (OCA): Solaris 11 System Admin

    • AWS Certified Solutions Architect

Other Job Specific Skills

  • Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows 7 & 8, Windows Servers, Microsoft Office and SharePoint 2013, Microsoft Lync 2013.

  • Applies standard methodology, techniques, procedures and criteria.

  • Ability to analyze, troubleshoot and resolve intermediate level system hardware, software or networking related problems.

  • Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.

  • Exceptional customer service skills


Job Criteria:
Start Date: ASAP
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: ASM Research Company Type:
Company: ASM Research

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