Operations Manager -Consumer Testing job Livermore California
Operations Manager -Consumer Testing job Livermore California
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Operations Manager -Consumer Testing Job

Employer Name: SpiderID: 8302714
Location: Livermore, California Date Posted: 1/2/2019
Wage: Negotiable Category: Science/Research
Job Code: 15088

Job Description:

Eurofins is a leading international group of laboratories providing an unparalleled range of testing and support services to the pharmaceutical, biopharmaceutical, food, environmental, and consumer products industries and to governments. We are an international network of more than 650 laboratories across 45 countries in Europe, North and South America and Asia-Pacific with over 45,000 employees.

We are looking to add an Operations Manager to our Consumer Testing group in Livermore, CA

Eurofins Food Integrity and Innovation is a fast-growing company with a vision to be the destination for tailored solutions for the food industry - beginning to end. Our mission is to provide services that help food, beverage, and supplement companies deliver safe, healthy and successful products. We seek to make a positive impact in the advancement of food safety, quality and nutrition,

Eurofins Food Integrity and Innovation's best-in-class consumer and sensory research capabilities are the result of the acquisition and combination of two long-standing and respected organizations, the former Food Perspectives, Inc. (Minneapolis, MN) and National Food Lab (Livermore, CA). Using a variety of quantitative and qualitative consumer and sensory research techniques we help our clients make products consumers love. We help our clients:

The Product Design Team is making our future more fun. Developing healthier, more natural snacks. Creating new foods with plant based proteins. Drawing out the winning flavors for kids. Bottling that new energy shot. Making sure that new foods and beverages are manufactured safely and consistently. We are consumer researchers, expert chefs, food scientists, chemical engineers and statisticians, all committed to creating food people want to eat and benefit from.

Join our Team!

As the Operations Manager, this position acts as the Operations Lead for Eurofins Food Integrity & Innovation's Livermore Facility. This person will set the tone and level of preparation for test execution through their interaction with the Technicians, Client Service Team and P/T staff prior to all testing events. They will contribute directly to the success of every on-site event through management of the staff, facility and logistics.

Key Responsibilities of the Operations Manager responsibilities include the following:

Planning & Test Execution

Identify potential test derailers as early as possible and address through questions with the project/opportunity team

Act as liaison with Client Service Team and/or Project Planners to consult in test design process, act as subject matter expert in all areas related to test execution.

Utilize Sales Force to input and extract test execution information. Ensuring timeline and budget are met for the department.

Management of Fielding Staff:

Hiring and communication/management through temp agency of part time fielding staff

Create training tools & processes that ensure protocols are understood & followed by all PT operations staff.

Plan and execute monthly field lead and quarterly full staff meetings for fielding team

Provide oversight, mentorship and feedback to on site Project Coordinator

Remote Vendor Management

Establishes and manages relationships between Eurofins and vendor(s);

Develop and maintain the business model for our remote testing vendors and ensure compliance through contract term adherence, scheduled meetings, review of initiatives and appropriate follow-up; balance multiple priorities across multiple vendors when necessary.


Process/Quality check incoming testing requirements - plate orders, labels, codes, bake schedules, taste test supplies, respondent payments, etc.

Process/Quality check Sales Force for upcoming week's tests, ensuring all materials are printed and labeled accordingly.

Ensure processing of post-test details

Facility Usage & Maintenance

Maintain site facility calendar with comprehensive schedule of all test events;

Assess facility & staffing needs vs. availability to determine most successful venue for requested test

Contribute thought leadership to use of spaces for testing, storage and movement of supplies

Collaboration, Coaching and Mentoring

Consult with other departments to ensure coordination of testing with activities of other functions such as project planning, client communication, programming, and purchasing.

Confer and correspond with Field and Recruiting teams to rectify problems, such as product, respondent, and questionnaire issues.

Provide continuous, in the moment, coaching for PT operations staff regarding test protocol expectations.

The ideal candidate would possess :

Bachelors Degree (B.A.) or equivalent;

3 years related experience and/or training; or equivalent combination of education and experience.

5+ years in hospitality foodservice management or coordination

Ability to work in an office environment coordinating a variety of required project tasks

Basic Minimum Qualifications :

2-year associate's degree

Ability to work in an office environment coordinating a variety of required project tasks.

Prior food handling experience and office related computer skills strongly preferred.

Position is full-time during regular business hours, but may be required to work longer hours to meet deadlines as client needs dictate. Candidates currently living within a commutable distance of Livermore, CA are encouraged to apply.

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and vacation, personal days, and dental and vision options.

To learn more about Eurofins, please explore our website www.eurofinsus.com .

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer

Job Criteria:
Start Date: ASAP
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: Eurofins Scientific, Inc. Company Type:
Company: Eurofins Scientific, Inc.

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