Cloud Support Engineer job Reston Virginia
Cloud Support Engineer job Reston Virginia
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Cloud Support Engineer Job

Employer Name: SpiderID: 8302678
Location: Reston, Virginia Date Posted: 1/2/2019
Wage: Negotiable Category: Information Technology
Job Code: 2019-1-2-02

Job Description:

Cloud Support Engineer I

Reston, VA


The Cloud Support Engineer will serve as part of the incident management team in a 24x7 Microsoft Azure environment.

This 24x7 support is covered via 3 shifts: 8-4:30, 4-12:30, and midnight to 8:30.


The Cloud Support Engineer candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues. The Cloud Support Engineer will perform tasks such as:
* Respond to incident tickets in a 24x7 operational environment to meet SLA objectives
* Troubleshoot system issues using diagnostic tools like netmon, windbg, and custom application tools; Review system logs to identify and mitigate system issues
* Leverage knowledge base to help troubleshoot, identify and resolve system issues; Update knowledge base troubleshooting guides and lessons learned, as required
* Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases
* Document system issues resulting in system outages and coordinate change through change management processes
* Support collaboration across operations, development teams and external partners; Support 'tiger team' calls to streamline knowledge sharing and timely resolution of system issues
* Monitor solution performance according to client specification and SLAs, escalate as needed


  • 2 years operations experience providing application/infrastructure support

  • 1 years performing system administration support (Windows / Linux) Interpersonal, problem solving, organizational, and multi-tasking skills

  • Ability to communicate effectively verbally and in writing

  • Shift work required - shifts 8-4:30, 4-12:30, and midnight to 8:30


  • Bachelor of Science in CS, or other technical discipline is preferred

  • Experience supporting Azure/AWS cloud environments and tools


Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: ASM Research Company Type:
Company: ASM Research

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