Your mission as a Carlson Wagonlit Travel (CWT) Senior/Intermediate Travel Counselor is to "Deliver the Perfect Trip" so that CWT can sustain optimum results for clients and shareholders. You are specifically responsible for delighting the traveler/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business.
Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and our travel counselors know that teamwork and great results have no boundary. We are proud to have been named the most admired Travel Management Company - and we are even more proud that we achieved it together.
Learn about our travel counselor opportunities and start your journey today.
You delight the traveler/travel arranger
Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances
Create domestic and international travel arrangements for clients to include air, hotel, and ground transportation. International travel arrangements should comprise 50% of total bookings
Build credibility and loyalty to CWT by ensuring consistency of service delivery (even if the person is unknown) around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler feel special
Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation
You build CWT's commercial value
Sell products that are of commercial value to CWT and contribute to CWT's profitability
Operates with discretion for clients and the travel arrangers
Follow company procedures, guidelines and standards
Remain current on value we provide to each customer
Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate
Adapt and change as requirements of the business change
Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business
You represent and strengthen the CWT brand in how you work on a day-to-day basis
Minimum High School diploma or equivalent
3-5 years' experience in the travel industry in a similar position or in a customer service center required
Proficient in Sabre GDS
Previous VIP Customer experience preferred
Superior written and verbal communication skills (in person and on phone)
Very customer focused and service oriented
Proven ability to create travel arrangements including air, hotel and ground transportation (including transactions that are multi-segment/multi-destination)