Senior Travel Counselor job Vancouver British Columbia
Senior Travel Counselor job Vancouver British Columbia
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Senior Travel Counselor Job



Employer Name: SpiderID: 8263940
Location: Vancouver, British Columbia Date Posted: 12/14/2018
Wage: Negotiable Category: Travel Agent
Job Code: 180005RP

Job Description:

Your mission as a Carlson Wagonlit Travel (CWT) Senior/Intermediate Travel Counselor is to "Deliver the Perfect Trip" so that CWT can sustain optimum results for clients and shareholders. You are specifically responsible for delighting the traveler/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business.



Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and our travel counselors know that teamwork and great results have no boundary. We are proud to have been named the most admired Travel Management Company - and we are even more proud that we achieved it together.



Learn about our travel counselor opportunities and start your journey today.





You delight the traveler/travel arranger



Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances


Create domestic and international travel arrangements for clients to include air, hotel, and ground transportation. International travel arrangements should comprise 50% of total bookings


Build credibility and loyalty to CWT by ensuring consistency of service delivery (even if the person is unknown) around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler feel special


Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation



You build CWT's commercial value



Sell products that are of commercial value to CWT and contribute to CWT's profitability


Operates with discretion for clients and the travel arrangers


Follow company procedures, guidelines and standards


Remain current on value we provide to each customer


Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate


Adapt and change as requirements of the business change


Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business



You represent and strengthen the CWT brand in how you work on a day-to-day basis



Minimum High School diploma or equivalent


3-5 years' experience in the travel industry in a similar position or in a customer service center required


Proficient in Sabre GDS


Previous VIP Customer experience preferred


Superior written and verbal communication skills (in person and on phone)


Very customer focused and service oriented


Proven ability to create travel arrangements including air, hotel and ground transportation (including transactions that are multi-segment/multi-destination)




Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:


Contact Information:
Contact Name: Carlson Wagonlit Travel Company Type:
Company: Carlson Wagonlit Travel
City:
State:
Zip:

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