Customer Service Representative-Visual Support job Dallas Texas
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Customer Service Representative-Visual Support Job
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Location: Dallas, Texas
Date Posted: 12/8/2018
Wage: $10 to $12 Per Hour
Category: Computer Software/Programming
Number Of Openings: 10
Inbound phone and video customer service-technical support. The support representative will handle technical support questions via phone, with video capability.
Research, analyze and determine an appropriate course of action for Turbo Tax customers.
Interact with customers via phone focusing on software navigation questions as well as assisting customer with locating prior years returns and amendments.
Serve as an ambassador for the Turbo Tax brand: take a caring and empathetic approach to customer interactions and-or escalation to a higher level of expertise.
Document all issues, resolution and follow up actions.
Clear communication skills
Knowledge of the Turbo Tax software. We will train
Ability to use positive language
Time management skills
Ability to 'read' customers
Start Date: January 2
Position Type: Full-Time Permanent
Years of Experience Required: 1
Education Required: High School
Overnight Travel: None
We are a company driven for outstanding customer service for our vendors and employees.
Contact Name: Omar Finley
Company Type: Employer
Company: OverFlow Industries
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