Your mission as CWT a Leisure Travel Counselor is to "Deliver the Perfect Trip" so that CWT can sustain optimum results for clients and shareholders. You are specifically responsible for delighting the traveler/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business.
Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and our travel counselors know that teamwork and great results have no boundary. We are proud to have been named the most admired Travel Management Company - and we are even more proud that we achieved it together.
Learn about our leisure travel opportunities and start your journey.
You build the CWT leisure team's success
Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances
Build credibility and loyalty to CWT by ensuring consistency of service delivery (even if the person is unknown) around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler feel special
Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation
Record all commission checks received, including GDS invoice
Perform various administrative tasks for the team that will ensure an organized environment; including, but not limited to, scheduling, office supply management, coding bills in the accounting system, proof-reading, and recording client information into the various systems
You build CWT's commercial value
Sell products that are of commercial value to CWT and contribute to CWT's profitability
Remain current on the value we provide to each customer
Adapt and change as requirements of the business change
Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business
You represent and strengthen the CWT brand in how you work on a day-to-day basis
The successful applicant will be an energetic self-starter with the desire to learn and grow while maintaining a results-oriented attitude. We are looking for a candidate who exemplifies the following traits:
High School diploma or equivalent travel school degree preferred
1-3 years of travel reservations experience in a call center, travel agency or an equivalent travel industry environment
Proficient Sabre skills
Functional knowledge of travel industry standards and reservation agent functions
Functional knowledge of CRS entries in a minimum of one CRS system
Working experience of front and back office automation systems
Knowledge of domestic and international geography, city codes, decoding fares and ability to apply account specifics
Ability to provide consistent customer service and resolve complex travel related problems
Good customer service and communication skills
Good typing skills with a working knowledge of office equipment/PC software.
Exhibits a mature work ethic
Experience booking leisure destinations as well as cruise and tour packages
Functional knowledge of Gates AMC/Patriot Express booking procedures
Requires manual and finger dexterity and eye-hand coordination
Requires corrected vision and hearing to normal range