Systems Technical Support Analyst job Ottawa Ontario
Systems Technical Support Analyst job Ottawa Ontario
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Systems Technical Support Analyst Job

Employer Name: The Pythian Group Inc. SpiderID: 8147771
Location: Ottawa, Ontario Date Posted: 11/9/2018
Wage: Category: Computer Software/Programming
Job Code:

Job Description:
Company: The Pythian Group Inc.
Business Information: At Pythian we specialized in IT Product and Services, company that helps business adopt technologies to advance innovation and increase agility. Database consulting / IT Infrastructure
Business Location: 319 McRae Ave. Suite 700, Ottawa, Ontario. K1Z 0B9
Work Location: Same as above

Type of Employment: Full time – Permanent
Estimated Start Date: As soon as possible

Job Description:
• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Building and maintaining trustful relationships between a globally diverse user community and IT
• Consult user guides, technical manuals and other documents to research and implement solutions
• Identifying issue trends and reducing their frequency by educating employees and creating and updating Confluence articles and end user documentation.
• Provide advice and training to users in response to identified difficulties. Soliciting feedback from users regarding current IT services and future t IT requirements
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Configuring desktops, software and services
• Discovering inconsistencies in complying with corporate standards of security, hardware and software platforms and working with staff to resolve them
• Continuous learning of IT Services, technologies used, internal procedures and policies.
• Triaging and troubleshooting user requests and alerts from Pythian’s IT infrastructure systems
• Identifying and proposing solutions to simplify the delivery of IT services based on ITIL best practices.

- Education: Completion of a college program or other courses in computer science, computer programming or network administration is required.
- Experience: Due to the critical projects we handle the candidate must have a minimum of 5 years of experience in End User Support
- Certification:
- AWS Certification for SysOps Administrator at the Associate level is required.
- Administration of Windows and Linux (Server OS)
- AWS Certification for Solutions Architecture at the Associate level is required.
- AWS Technical Professional recognition is required.
- ITIL Foundation Certification in IT Service Management is required.
- Experience with TCP/IP networks and with DNS, DHCP, SMTP, FTP, CIFS, NFS
- Experience supporting and configuring Windows, Mac, ChromeOS, iOS and Android devices.
- Experience supporting and deploying a VDI solution.
- Experience with monitoring systems such as Nagios
- VPN, IPSec, Linux based Firewalls
- Experience supporting Linux based Web servers
- Recent/significant experience using the following IT tools: PagerDuty; Jira; Secret Server; LastPass; Bomgar; ESET.
- Recent/significant experience supporting the following office tools: Office 365, G Suite Enterprise; Cyrus IMAP; Lucidchart; Tableau; GoToMeeting; Slack.
- Cobit is an asset
- PMP, Prince2 is an asset
- Experience with Active Directory is an asset
- Microsoft SQL Certification

Computer, skills, experience and Technology Knowledge required:
• Linux
• Networking software
• Networking hardware
• Network Vulnerability, Analyzer/ Scanner, IT Security
• Extranet
• Internet
• Security software
• Wireless networks
• Windows Server OS
• Virtual Platform
• Hardware Installation, Configuration and Maintenance
• Broadband Technologies (T1, DLS, Cable, Wireless, Satellite, Fiber Optics)
• Database Administration (Microsoft Access and SQL Server)
• Cisco Specifics

Work Conditions
• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• The candidate must demonstrate good communication skills and the ability to work independently or under general direction only.

Salary: $29.75 to $31.75 Hourly, 40.00 Hours per week.

- Disability
- Extended Medical Insurance
- Dental Insurance
- RRSP Match
- SEED Fund: 3% of salary up to $5,000.00 for Professional Development
- Office Allowance: $3,000.00 over 4 years for the purchase of Office Equipment

Important information:
Work schedule is from 8:00 AM to 5:00 PM. Participation in the on-call rotation after hours within the team and logging all the troubleshooting activities are a mandatory part of the position. This could include pages during weekends (while on call) with the expectation that you are able to begin working on them instantaneously.

Apply by phone: 613-565-8696 ext. 1727
Apply by mail to: 313 McRae Avenue, #700 Ottawa, ON, K1Z 0B9
Apply by e-mail to:
Contact Person: Kirsi Maharaj

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: Best Ads Company Type:
City: ottawa
State: Ontario

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