Client Services Director job Monrovia Indiana
Client Services Director job Monrovia Indiana
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Client Services Director Job

Employer Name: SpiderID: 8130119
Location: Monrovia, Indiana Date Posted: 11/5/2018
Wage: Negotiable Category: Science/Research
Job Code: 14348

Job Description:

Eurofins Eaton Analytical, Inc. is the largest potable water testing laboratory in the US, with over 100,000 combined square feet of laboratory space and nearly 200 qualified staff at our California and Indiana facilities. We also maintain service centers in Washington, Arizona, Colorado, North Carolina, Pennsylvania, and Florida. We recognize water quality to be critical to public health protection, whether in water supplies or as a component of food and beverages. With our continued investment in emerging contaminant analyses and the ability to meet ever more stringent standards, Eurofins Eaton Analytical provides clients with a trusted laboratory partner that can respond to their needs 24/7 from multiple locations.

Eurofins Eaton Analytical is searching for a Client Services Director in Monrovia, CA.

Client Services Director responsibilities include, but are not limited to, the following :

Supervision and leadership of the Analytical Services Managers group

Supervision of all Service Center locations.

o Minimum of semiannual visits to each service center location

o Available via email and phone to answer questions as needed

o Ensure proper training of all Service Center staff

o Ensure sufficient staffing to perform all tasks

o Ensure a succession plan is completed for all service centers

o Involved in development plans for service centers

Coordinating with Account Managers (Sales Reps) to develop new customers.

Make visits to current and potential customers.

Attend local AWWA section meetings and other related association meetings.

Serve on AWWA national or section committees

Give presentations to clients or staff as needed

Provide sales leads to Account Managers as appropriate

Assist sales in contract renewals

May perform duties of an Analytical Services Manager including:

o Responsible for managing routine client projects. This includes understanding project requirements, communicating client expectations with the lab, and negotiating an acceptable approach for the client and laboratory. Must keep in close communication with the client and laboratory. Will notify the client if the laboratory encounters delays or QC problems to properly manage and document client's expectations.

o Performs project set up in LIMS, Bottle Orders, and login review

o Reviews and approves Laboratory Report prior to delivery to client

o Prepares client specific deliverables

o Communicates with Clients on bottle kits and other project related deliverables

o Manages subcontracted work to outside labs

o Will work very closely with Account Managers, Client services Manager, and the Laboratory Director to communicate missed expectations, business or Laboratory quality concerns. Responsible for setting up client project specifications in LIMS. Is also responsible for making accurate forecasts of sample and revenue estimates, and maintaining an acceptable A/R on invoiced work.

o Maintains the contact log of key discussions with clients in LIMS.

Other duties as assigned

The ideal candidate would possess :

Requires judgment or initiative in resolving issues and making recommendations

Requires good interpersonal skills along with good verbal and written communication skills

Requires attention to details and good documentation skills

Must have computer (Word, Excel) and office related skills

General science and/or chemistry coursework preferred

Basic Minimum Qualifications :

Bachelor's degree in biology, chemistry, or other related degree concentration, or equivalent directly-related experience (two years of directly related industry experience is equivalent to one full-time year of college in related major)

7+ years' experience in Environmental Testing Laboratory in addition to 5+ years managing technical staff

Must have a strong knowledge of the local and state regulatory requirements for municipal drinking water.

Must have broad technical knowledge of most aspects the laboratory, regulatory requirements, and method requirements. Has a solid foundation in the Laboratory business.

Must be able to lift 35 pounds

Must be willing to work weekends and overtime as needed

Authorization to work in the United States indefinitely without restriction or sponsorship

Position is full-time, Monday-Friday, 8 a.m.-5 p.m., with overtime as needed. Candidates currently living within a commutable distance of Monrovia, California are encouraged to apply.

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and vacation, personal days, and dental and vision options.

To learn more about Eurofins, please explore our website

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: Eurofins Scientific, Inc. Company Type:
Company: Eurofins Scientific, Inc.

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