Market IT Mgr (Level 2) (NE) - New Orleans - Shared Service IT East (18002F9I) j
Market IT Mgr (Level 2) (NE) - New Orleans - Shared Service IT East (18002F9I) j
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Market IT Mgr (Level 2) (NE) - New Orleans - Shared Service IT East (18002F9I) Job

Employer Name: Shared Service IT East SpiderID: 7958676
Location: Gaithersburg, Maryland Date Posted: 9/14/2018
Wage: Category: Management
Job Code: 18002F9I

Job Description:

Here’s To Your Journey with

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

The Shared Service IT East located at 9737 Washingtonian Blvd Ste 320, Gaithersburg, MD 20878 is currently hiring a Market IT Mgr (Level 2) (NE) - New Orleans.

Responsibilities include:

Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated area. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes and Marriott proprietary systems.


Education and Experience

• College degree or equivalent work experience. Possess 2-4 years’ experience in like Information Technology position.

• Previous experience in Marriott IT.

• System-related professional certifications desired.


Managing Technology Needs within Budget Targets

•Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.

•Confirms that area is in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.

•Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices.

•Conducts periodic inventories of applications and hardware; prepares reports for property management as requested.

•Confirms that technology assets are secured.

•Complies with technology-related vendor contracts.

Building and Sustaining Relationships with Customers

• Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.

• Provides customer service.

• Responds to inquiries from customers/vendors/peer group.

• Provides detailed status reports as requested.

Ensuring Client Technology Needs are Met

•Assists in disaster recovery and business continuity as it relates to technology.

•Provides technical guidance.

•Escalates support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) & Request Center Processes.

•Provides escalation and guidance to property pertaining to guest & associate internet access requirements.

•Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources.

•Images desktops, installs new software applications, applies patches, maps drives to appropriate server/network.

•Moves/adds/changes PCs/peripherals; migrating data when necessary.

•Performs routine desktop backup as scheduled or directed.

•Provides end-user support.

•Confirms technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) measures are in place.

•Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT&/or Vendor resources.

•Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.

•Provides project support for corporate, regional and property initiatives.

To apply now, go to:

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit
to learn more about our workplace culture and career opportunities.

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@lifeatmarriott on Snapchat.

So, we ask, where will your journey take you?

Additional Location: New Orleans, Louisiana

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Contact Information:
Contact Name: Marriott International Company Type: Employer
Company: Shared Service IT East Phone:
Street: 9737 Washingtonian Blvd Ste 320 Fax:
City: Gaithersburg
State: Maryland
Zip: 20878
Web Site:

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