Mgr-Ops-FrtDsk-Hskp-F&B - Courtyard (18002IHD) Job
|Employer Name: Courtyard Newark Liberty International Airport
|Location: Newark, New Jersey
||Date Posted: 9/13/2018
|Job Code: 18002IHD
Heres To Your Journey with Courtyard
With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World at Courtyard by Marriott.
The Courtyard Newark Liberty International Airport located at 600 Routes 1 and 9 South, Newark, NJ 07114 is currently hiring a Mgr-Ops-FrtDsk-Hskp-F&B.
Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.
Education and Experience
High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Leading Operations Team
Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
Ensures that the team has the capabilities to meet expectations.
Leads by example demonstrating self-confidence, energy and enthusiasm.
Assists employees in understanding guests ever-changing needs and expectations, and exceeding them.
Managing Property Operations Function(s)
Follows property specific second effort and recovery plan.
Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
Takes proactive approaches when dealing with employee concerns.
Extends professionalism and courtesy to employees at all times.
Communicates/updates all goals and results with employees.
Meets semiannually with staff on a one-to-one basis.
Assists/teaches the team scheduling against guest and hours/occupied room goals.
Performs hourly job functions as needed.
Managing and Monitoring Activities that Affect the Guest Experience
Provides excellent customer service by being readily available/approachable for all guests.
Takes proactive approaches when dealing with guest concerns.
Extends professionalism and courtesy to guests at all times.
Responds timely to customer service department request.
Ensures all team members meet or exceed all hospitality requirements.
Assists in performing required annual Quality audit with GM & RD.
Ensures a viable key control program is in place.
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Conducting Human Resources Activities
Interviews and assists in making hiring decisions.
Receives hiring recommendations from team supervisors.
Ensures orientations for new team members are thorough and completed in a timely fashion.
To apply now, go to: https://jobs.marriott.com/marriott/jobs/18002IHD?%3Flang=en-us
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers
to learn more about our workplace culture and career opportunities.
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So, we ask, where will your journey take you?
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Web Site: https://jobs.marriott.com/marriott/jobs/18002IHD?%3Flang=en-us
|Contact Name: Marriott International
||Company Type: Employer
|Company: Courtyard Newark Liberty International Airport
|Street: 600 Routes 1 and 9 South
|State: New Jersey