Entry Level Print Support Specialist (First Responder) job Birmingham Alabama
Entry Level Print Support Specialist (First Responder) job Birmingham Alabama
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Entry Level Print Support Specialist (First Responder) Job

Employer Name: Ricoh SpiderID: 7947243
Location: Birmingham, Alabama Date Posted: 9/10/2018
Wage: Category: Technician
Job Code: 18-05619

Job Description:

Responsible for the daily support of site specific network and workstation printers. Responds to customer requests for technical support and training with the focus being on customer service. Documents all service calls and requests using Ricoh or customer provide tools. Works to ensure that the service level agreements between the customer and RICOH are achieved.


Equipment Care and Team Member Support
Monitoring of the network attached devices for toner and other device alerts proactively on a daily basis
Ensure consumables replacement/replenishment for all print fleet within the EES scope for the assigned locations
Provide Team Member training on use of equipment and features and aid in mapping devices.
Service and Support
Break/fix (hardware only, excluding network) level support on all Ricoh, HP, and Lexmark devices included in the EES program
Responds to customer support requests and ensures the problems are resolved quickly, accurately, and professionally.
Escalate difficult/serious problems to the RMSSC for help fixing. If the problem continues then escalate to dispatch for a Service Technician and also notify the Field Tech Services Manager.(do not need to list here and above -- deleted above)
Proactively communicate to the customer the status of problem resolution.
Provide the end users with detailed remote access knowledge and document complete trouble shooting information.
Assist in hot swap tasks needed to ensure users experience stays intact. Tasks may include: providing and communicating jack numbers, IP addresses, and coordinating with end user to remap as necessary.
Report through established channels, all network, application and workstation issues that are supported by Wells Fargo
MAC Process and Assessments
Involved, as possible, in any routine site (CPG) meetings that involve the MAC process to keep appraised of MACs occurring within their supported locations.
Responsible for moving desktop printers to a new location only with approval through the SR process.
Escalate the need to move a Ricoh MFD and/or larger device to a Ricoh tech or EUC as appropriate and with approval through the SR process.
Responsible for Ongoing equipment disposals after the implementation wave: Day-to-day ongoing disposals will be done through the SR MAC process only; and fill out appropriate Reverse Logistics paperwork and submit to EUC or the MAC Coordinator as necessary.
Supplies (Consumables)
Maintain an adequate supplies inventory level for devices and their volume requirements in the active EES fleet.
Provide weekly supply orders to maintain appropriate PAR levels.
Collect unused consumables that are no longer being used by the EES program and work with the Ricoh SDS or SDM to arrange for removal of those supplies through the Ricoh WF approved process.
Inventory Management and Procurement
Maintain an accurate list of all devices within the EES program (FRs locations)
Maintain up-to-date maps for all floors and buildings indicating equipment description and location of EES devices and provide to the EES program on a monthly basis to ensure program has the current location of all devices.
Provide routine "sweeps" to identify and escalate equipment entering the program outside of the normal SR-MAC process. Escalate all occurrences to EES.
Look for devices that are being under or over utilized and consult with the program (EES Mailbox) for appropriate device alignment.
Manage on-site hardware inventory
Manages printer procurement as required by the customer.
Manages hot swap inventory.
Documents and reports all fleet meter reads.
Maintains printer fleet tools/databases
Performs other duties as assigned.

Job Requirements:

Typically requires:
High School Diploma (or equivalent) with additional education preferred
IT Help Desk Support experience (application & hardware support)
Technical Training & Certifications: HP Certifications
Completion of Ricoh Learning Institute Courses Tech Essentials I and Third Party Laser Printer Training

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

Apply at : https://www.recruitacommunity.com/srctcb/RTI.home?t=127364&r=5000409874410&rb=THE_JOB_SPIDER

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required: High School
Overnight Travel:
Vacation Time:

Company Profile:
The Ricoh Company, Ltd. (/ˈriːkoʊ/) (株式会社リコー Kabushiki-gaisha Rikō) is a Japanese multinational imaging and electronics company. It was founded by the RIKEN zaibatsu on 6 February 1936 as Riken Sensitized Paper (理研感光紙 Riken Kankōshi). Ricoh's headquarters are located in Ricoh Building in Chūō, Tokyo

Contact Information:
Contact Name: Mohsin Shaikh Company Type:
Company: Ricoh Phone:
Street: 800 LAKESHORE PKWY Fax:
City: Birmingham
State: Alabama
Zip: 35211

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