Customer Service Rep job Melrose Massachusetts
Customer Service Rep job Melrose Massachusetts
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Customer Service Rep Job



Employer Name: SpiderID: 7886744
Location: Melrose, Massachusetts Date Posted: 8/23/2018
Wage: $18 - $25 per hour Category: Medical/Health
Job Code: 346433

Job Description:


We are looking for a professional and experienced customer service representative to support our client in Wakefield. The right candidate will have excellent communication skills, a customer focused mentality, and a well-organized and efficient work ethic. The chosen candidate will be responsible for, but not limited to:



  • Professional communication with customers regarding orders and special requests

  • Accurate data entry skills ensuring the proper entry of order details

  • Regularly communicate with 3rd party vendors to ensure the timely shipment of products and product servicing

  • Manage, maintain, and properly document all customer communication in the company CRM

  • Practice creative problem solving skills to resolve customer issues and complaints in a diplomatic and professional manner

  • Manage and organize all files, records, and reports

  • Maintain discretion regarding confidential information



This position requires the following:



  • 2+ years of order fulfillment and customer service experience

  • Previous experience in a medical, medical device, or pharmaceutical industry

  • Self-motivated and enthusiastic individual who has strong interpersonal skills and a positive, high energy

  • Ability to work in a fast paced environment, independently

  • Proficiency with computer programs



This is a full-time, temporary to permanent opportunity, Monday through Friday form 8:00am to 5:00pm. For immediate consideration, please call Samantha at 978-688-9003 or email smurphy@staffinginow.com.



Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:


Contact Information:
Contact Name: Staffing Now Company Type:
Company: Staffing Now
City:
State:
Zip:

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